Hybrid Business Analyst - IT at United Airlines

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

 

Job overview and responsibilities

The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software product's features' analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs.

• Business Process Analysis:
  • Conduct in-depth analysis of existing business processes to identify efficiency gains and areas for improvement
  • Map out current and future state processes, providing a clear vision for potential enhancements
• Data Analysis and Reporting:
  • Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision-making
  • Develop and maintain reports, dashboards, and metrics to monitor business performance
• Requirements Gathering and Solution Development:
  • Work closely with stakeholders to understand and translate business needs into detailed requirements
  • Design and propose business solutions that align with strategic objectives and improve operations
• Project Management:
  • Lead and manage projects from inception to completion, ensuring deliverables meet quality standards and business expectations
  • Monitor project progress, resolve issues, and make adjustments as necessary to stay on track
• Stakeholder Communication and Presentation:
  • Communicate effectively with team members, management, and external partners to align on business goals and initiatives
  • Prepare and deliver presentations that summarize findings and recommendations clearly and persuasively
• Cross-Functional Collaboration:
  • Facilitate collaboration between business units, technology, and support teams to ensure cohesive efforts and successful outcomes
  • Act as a bridge between technical and non-technical stakeholders, ensuring mutual understanding and cooperation
• Continuous Improvement:
  • Proactively seek out opportunities for process optimization and innovation within the business
  • Implement best practices and stay abreast of industry trends to drive continuous improvement

What’s needed to succeed (Minimum Qualifications):

 

• Bachelor's degree
• Business Administration, Finance, Economics, or related field
• 3+ years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail 

  and accuracy

• Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau)
• Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization
• Experience in project management and business process re-engineering
• Ability to work independently and with others to resolve complex business issues
• Proven proficiency with Microsoft Excel and PowerPoint 
• Must be a team focused individual 
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Master's degree
• AWS experience
• Experience working with Jira and Agile environment