Hybrid Customer Success Manager at Propel Software
Propel Software · Redwood City, United States Of America · Hybrid
- Professional
- Office in Redwood City
COMPANY
Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.
TEAM
The CSM team is responsible for the customer journey from signing, implementation, go live and retention. The CSM team is driven to ensure our customers are happy and referenceable. We are focused on knowing our customers, anticipating issues and addressing them immediately. We work with our customers to define their key business success metrics with Propel to ensure we meet those consistently.
ROLE
We are looking for a seasoned Customer Success Manager to join our team in supporting our clients across the globe. You will be responsible for managing relationships, ensuring adoption, and driving value. We are looking for people who can ensure success with our fast growing list of customers. In this role you will own the relationship from adoption to renewal and expansion. Secondary responsibilities include product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements.
We take into account an individual’s location, qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined through relevant factors.
In this role you can expect to:
To be successful in this role, you bring:
Authorization to work in the United States is required; please note that at this time, Propel is not sponsoring visas for any positions.
Everyone belongs here
At Propel Software, we’re building a team where different perspectives are valued and every voice is heard. We’re proud to be an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. If you need support or accommodations during the hiring process, we’re here to help—just let us know.
Apply Now
