Hybrid Systems Engineer at Direct Customer Solutions

Description

Job description

Systems Engineer

Direct Customer Solutions, LLC

Classification

Exempt

Reports to

Vice President, IT Infrastructure and Operations

JOB DESCRIPTION

Summary/Objective

The position will work with a team of technical professionals to support systems spanning a diverse computing infrastructure that includes a variety of applications, servers, and databases. The team manages systems that support the operation and mission of the entire business. This is a full-time, advanced-level position that reports to the Vice President, IT Infrastructure and Operations

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Setup and maintain master data for clients, customers, products, and locations in enterprise Level 4 serialization system.
• Ensure compliance with DSCSA requirements and industry best practices.
• Understand various levels of automation and the associated systems integration and standards.
• Configure/troubleshoot integrations and communications between various enterprise L4 systems.
• Test, analyze, and interpret documents in various technical formats such as EPCIS, XML and CSV.
• Installation, configuration and administration of mission critical applications operating on Windows/Linux/Unix servers in both on and off-premises environments.
• Formulate system architectures and develop implementation plans.
• Develop, publish, and maintain technical system documentation.
• Adhere to IT change management methodologies
• Evaluate engineering change proposals against baselines and processes.
• Implementation and maintenance of system security configurations in accordance with industry standards.
• Installation of application upgrades and patches in test and production environments.
• Conduct vendor evaluations and make recommendations to management.
• Administer networking equipment including VPN, switches, firewalls, DNS, DHCP servers.
• Ability to solve problems in a collaborative and mutual manner based upon the needs of multiple parties.
• Monitor hardware and supporting software for the purpose of ensuring that resources are available and utilized effectively
• Coordinate work assignments with other subject-matter experts.
• Provide technical support and customer service directly to end users through the use of a ticketing system, telephone, electronic communication, and remote screen sharing.
• Troubleshooting, diagnosis and timely resolution of system problems and issues engaging vendor support when appropriate.
• Able to function in an on-call capacity during and after regular business hours.

Competencies

• Business Acumen.
• Communication Proficiency.
• Customer/Client Focus.
• Problem Solving/Analysis.
• Results Driven.
• Strategic Thinking.
• Technical Capacity.

Supervisory Responsibility

This position has no direct reports.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours. Business meetings and customer activities may occasionally require work be conducted after hours or on weekends.

Travel

This position may require travel for meetings and/or trainings up to 20%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

DCS is an Equal Opportunity Employer and we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Job Type: Full-time 

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance 

Requirements

Ability to commute/relocate:

Work Location: Hybrid remote in Bells, TN 38006 

  Schedule:

• 8 hour shift
• Monday to Friday

Required Education and Experience

• 4-year Degree in a technical discipline
• At least 3 years of monitoring, maintaining, improving, and supporting technical systems and integrations.
• Understanding of Windows and Linux client and server architectures.
• Proficiency in Bash and PowerShell scripting.
• Experience with Microsoft IIS, Nginx, Apache or Tomcat.
• Experience with Microsoft SQL, PostgreSQL or MariaDB databases.
• Experience with cloud computing platforms including Microsoft Azure, Amazon Web Services.
• Experience with VMware vSphere 7+.
• Experience with Veeam 11+.
• Understanding of SSL, SOAP/WSDL/REST services.
• Experience with Windows based print servers.
• Understanding of Cloud Computing environments, services, capabilities, architectures, and integration methods.
• Imaging using proprietary Microsoft tools
• Microsoft Active Directory, Group Policy Objects
• Understanding of TCP/IP networking, firewalls, and industry best practices for securing server-to-server communications and client access to server resources.
• Demonstrable diagnostic and troubleshooting skills.
• Ability to lift equipment weighing up to 50 lbs.
• Ability to simultaneously manage and organize several projects and regular duties.
• Excellent oral and written communications skills.
• Ability to work independently and be a “self-starter”.

Education:

Bachelor's (Preferred) 

Language:

English (Required)

Additional Eligibility Qualifications

None for this position.

Work Authorization

Must be able to work in the United States without sponsorship