Hybrid Medical Office RN - Chesaning Office at MyMichigan Health

Summary:

Under direct supervision of the provider, will be responsible forpatient assessment and care, andmaintaining appropriatedocumentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement andevaluate care for patients. This position is responsible
forcoordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments.This position may be required toorder all medical, pharmacy supplies, and office supplies to manage patient care.They will assure compliance with all the policies/procedures ofMyMichigan Health and followOccupational Safety and HealthAdministration (OSHA) guidelines, Clinical Laboratory ImprovementAmendments (CLIA) regulations, and all appropriate regulatory agencies.They will coordinate
with and train any new employees, students and float staff as required. The clinical person will providepatienteducation, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educateon prescriptions and teach the patient and family the reasons for the medication and side effects,coordinate and ensure continuityof care with other providers.Also, may perform general office duties (keyboarding, filing,telephone, computer and office equipment) as needed.The expectations outlined in this
job description may vary slightlydepending on the practice in which you are assigned. Your immediate
supervisor will be able to clarify yourresponsibilities for you.

Responsibilities:

(20%)*Triages all calls, schedules daily urgent/emergent add-ons,receives and relays test results,
processes medication refills,supports, directs and refers patients for consults and/or testing and insurance
pre-certification and documentation.

 

(20%)*Provides complete patient assessment within their scope of theirlicensure. Greets patients and/or
family, performs routine pre-examinationprocedures including vital signs, assessing and recording
objectiveand subjective data concerning presenting condition. Updates and maintains an accurate patient
record by performing butnot limited to, orders reconciliation, secure messaging (if available) and other tasks
as assigned. Performs medication reconciliation, enters allergy reaction type,processes refills within the
scope of their certification.

 

 

(20%)*Coordinates the care team with the care indicated by the provider,and works with the patient and
families with the disease processand/or care management.

 

(20%)*Assists provider with examinations and procedures.

 

(20%)*Prepares and cleans the patient area, sets up equipment, cleans andfacilitates room set up after a
procedure. Disposes of contaminatedsupplies and sterilizes medical instruments.

 

OTHER DUTIES AND RESPONSIBILITIES:
Demonstrates critical thinking for patient management.
Provides for the age specific needs of the population servedaccording to standards and policies/procedures
as evidenced by observation, documentationand peer feedback.
Maintains medical supplies to assure consistent supply levels tomeet the needs of the patients.
Understands necessary computer functions in the office setting: Michigan Automated Prescription System
(MAPS), Michigan CareImprovement Registry (MCIR), Practice Management, Electronic Medical Records,
Laboratory informationsystem (LIS), Emageon, dictation systems, and any other necessary programs to
assist providers and staff.
If applicable, maybe required to travel to satellite clinics.
Maintains a system for accurately documenting and coding in themedical record as appropriate per policy.
Participate in annual review for quality and completeness asnecessary.
Management of the patient symptoms as directed by the provider.
Coordinates and ensure continuity of care with other providers.
MyMichigan Health is a technology driven organization and employeesneed to demonstrate Competency in
Microsoft® Windows. Employees may be required to participate in further learning opportunities offered by
MyMichigan Health.

Certifications and Licensures:

BLS - Basic Life Support
Required Equivalent Experience - within 1 month of hire or transfer

 

RN - Registered Nurse
Required Equivalent Experience -

Required Education:

Education: Associates Degree Comments: BSN is preferred.

Other Information:

At MyMichigan Health, we hold these values to be fundamental:

 

Values:

 

Excellence - We offer nothing less than the best. We adhere to the highest standards possible in
clinical care and customer service. We continuously measure ourselves and constantly strive to
improve.
Integrity - We do the right thing, each time, every time. We treat each individual with compassion
and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly
and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify
the highest ethical standards.
Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone -
most importantly, our patients. It promotes efficiency, fosters professional and organizational growth,
encourages learning, and stimulates innovation.
Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our
efforts. We are responsible to the communities we serve, to our patients, and to one another. We
recognize that as health care providers we occupy a position of trust.

 

Behavior Standards:
We use the following behaviors to support our values and provide a clear and simple description of
exactly what is expected of every employee: Attitude is Everything, Reward and Recognition,
Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters,
Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.

Equivalent Experience and Other Comments (Education):

Working knowledge of the organization’s Infor, Electronic MedicalRecords, and Practice Management programs preferred or knowledge ofsimilar software. PC software knowledge must include: Excel and Word. Knowledge of medical office policies, practices and procedures asnormally acquired through three to five years working in the healthcare system or similar setting.
Excellent interpersonal skills needed to communicate successfullywith individuals and interact with people
at all levels tocommunicate concepts in a clear and understandable manner.

 

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving publiccontact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latexmaterials or appropriate substitute if required
for your position.
Is able to move freely about facility with or without an assisteddevice and must be able to perform the
functions of the job asoutlined in the job description.
Overall vision and hearing is necessary with or without assisteddevice(s).
Frequently required to sit/stand/walk for long periods of time. Mayrequire frequent postural changes such
as stooping, kneeling orcrouching.
Some exposure to blood borne pathogens and other potentiallyinfectious material. Must follow MyMichigan
Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, workindependently, regular and predictable
attendance and ability tostay awake.
Physical Demand Level:Light.Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs.,
frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

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