Hybrid INTERNAL SERVICE ADVISOR at Hiley Automotive Group

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. 

Now Hiring: Used Car Service Advisor 

We are currently seeking a motivated and detail-oriented Used Car Service Advisor to join our service team. This role is a great opportunity for team members looking to advance their career within the dealership and play a key role in the reconditioning and readiness of our pre-owned vehicle inventory.

Primary Responsibilities

• Work closely with the Used Car Manager and Service Technicians to coordinate vehicle inspections, diagnostics, and repairs

• Write repair orders and manage internal service requests for pre-owned vehicles

• Prioritize and track workflow to ensure timely reconditioning and delivery

• Communicate effectively with technicians and management regarding vehicle status and repair needs

• Ensure all work is completed within budget and time constraints

• Review and approve repair estimates for internal approvals

• Maintain accurate documentation and reporting within the dealership management system

Key Qualifications

• Prior experience in service writing, dispatching, or coordination preferred (internal or customer-facing)

• Strong organizational and communication skills

• Basic automotive knowledge and familiarity with reconditioning processes

• Proficiency in DMS software (e.g. Dealertrack, CDK, Reynolds & Reynolds) is a plus

• Ability to work independently while supporting a fast-paced team environment

• Strong attention to detail and commitment to quality

Why Apply?

• Opportunity to grow within the dealership

• Integral role in improving vehicle turnaround and lot readiness

• Gain deeper experience in service operations and inventory flow

• Collaborative and supportive work culture

• Benefits

  - Medical and Dental

  - 401(k) available 

  - Paid Time Off

  - Competitive Pay

  - Life Insurance

  - Professional Development

Qualifications

- High School Diploma or Equivalent preferred

- Professional, well-groomed personal appearance

- Consistent record of service and sales success

- Strong record of positive customer satisfaction results

- Team oriented and self-motivated

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.