Hybrid Resource Executive (Outbound Calls) - Day Shift in MNC – 5 Days working– Mumbai at BARE International

Resource Executive (Outbound Calls) - Day Shift in MNC – 5 Days working– Mumbai

We are looking for dedicated, confident youngsters and energetic tele callers consultant who can talk, multi-task and are eager to learn. As you learn new projects, you will be responsible for training and coordinating with freelancers.

BARE Associates International specializes in customer research (mystery shopping), brand standard evaluations, audits and inspections for clients globally. We are seeking talented, educated, resourceful and passionate associates to join our team. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

Our Company Focus is to remain the world’s leading provider of mystery customer research programs, with 100% client satisfaction

Mission & Vision:

We are a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Its vision is to “inspire excellence.”

Values:

• Passion
• Respect for diversity
• Open communication
• Operational Excellence
• Integrity
• Innovation
• Ownership

POSITION AVAILABLE: Resource Executive (Outbound Calls) for the Market Research Company

Position Requirements:

• Engage with target customers to explain the details and purpose of mystery audits
• Possess strong persuasion skills and clear, effective communication abilities
• Handle customer queries confidently and maintain engaging, goal-oriented conversations
• Demonstrate strong organizational skills, professionalism, and emotional maturity in interpersonal interactions
• Have clear and meaningful conversations with customers to share important details and set up visits when needed
• Responsible for scheduling site visits for potential customers in coordination with project timelines
• Accurately document call outcomes and maintain comprehensive call records
• Generate qualified leads through outreach and engagement (Note: No sales involved)
• Must be a graduate with a strong grasp of communication and coordination best practices

Key Role and Responsibilities Includes:

• Source and recruit mystery shoppers daily through various online platforms, adhering to the task checklist
• Coordinate with shoppers across regions via phone, Microsoft Teams, and email to ensure smooth execution of assignments
• Train and guide shoppers on survey protocols, project guidelines, and qualifying criteria through effective communication and dialogue
• Schedule mystery shopping visits and ensure timely submission of reports for task completion
• Provide updates to respective project managers, including fieldwork status, report insights, and actionable recommendations, as outlined in the task checklist
• Act as the single point of contact for an assigned country/region, delivering responsive support to evaluators regarding inquiries, concerns, or technical issues
• Communicate proactively with the Project Manager on project-specific challenges, location-related concerns, and other relevant updates

Associated Knowledge/Skills/Abilities Required:

Education- Graduate / MBA with min 1/2+ yrs experience in similar role or handled the outbound calls/recruitments of various regions

Competency Skills:

• Excellent communication skills with mandatory fluency in both English and Hindi
• Full ownership and accountability for assigned projects
• Ensure adherence to quality and performance standards
• Strong ability to prioritize tasks, manage multiple responsibilities, and meet deadlines
• Customer-focused approach with a proven ability to build and maintain positive client relationships
• Excel knowledge will be added advantage.
  
  

Reports to: Key Account Manager

Location: Mumbai

Industry: Market Research / Advertising / KPO/ BPO

CTC offered: Min 2.5 Lacs Max 3.20 Lacs.

If you find the above skill sets matching your experience, please send your updated CV to [email protected]

BARE International recognizes the value of diversity, the intrinsic need for inclusion, and the current barriers to true equity. Should you desire a reasonable medium in submitting your interest for this role, please get in touch with us (Helengale & Shruti) at [email protected]. All protected classes and those with differing abilities are especially encouraged to apply.

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