Hybrid IT SUPPORT SPECIALIST (ON SITE) at Plaza Hotel & Casino LLC

Description

POSITION SUMMARY:  This position is responsible for supporting all property technologies and providing first level support functions on all platforms including but not limited to:

POSITION RESPONSIBILITIES/DUTIES: 

• Responsible for providing support functions on all platforms including but not limited to: 
• Microsoft Windows OS server and workstation, MS Active Directory, Office 365, VMware, Nutanix, AS/400 IBM iSeries and on all applications including but not limited to: LMS, CMS, Saflok, Aristocrat Oasis360, Agilysys InfoGenesis, Kaseya.
• Responsible for provisioning, installation/configuration, operation, and maintenance of network devices, and related infrastructure.
• Respond to telephone help calls and support ticket emails to ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Responsible for the level 1 support of the following network elements & associated infrastructure including routers, switches, hubs, Wi-Fi access points, serial-to-IP devices, network cabling (fiber and copper), uninterruptable Power Supplies, and all PC hardware support and operations. 
• Possess the ability to do the necessary research and development to insure continual stability of the environment.
• Installs, terminates, maintains, and troubleshoots network cabling infrastructure including Moves, Adds, And Changes of any network or related equipment.
• Troubleshooting Network Hardware Problems and cable issues.
• On-call duty, responsible for first level support after hours - rotates through the IT Team weekly.
• Evening and weekend work hours and availability are mandatory.
• Performs all other job-related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE: 

Required:

• High school diploma or GED required
• Valid drivers’ license required 
• One (1) year minimum in a technical support role.
• Basic knowledge of computer operations and user environments.
• Demonstrate beginning to intermediate technical skills in the primary platform of specialization.
• A valid Nevada Gaming License is required and must be obtained before entering this position. 
• Strong personal computing skills recommended.
• Excellent oral and written communication skills
• Must be available to work in a 24 hour, 7 days a week environment.
• Must be available for schedule flexibility like swing and/or grave shifts. 
• Willing to learn and be adaptable
• Neat, professional appearance with excellent personal hygiene

Preferred: 

• Two years computer operations support experience or educational equivalent preferred.
• Previous experience in a similar hotel or casino environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Nevada Gaming License

WORK SCHEDULE/HOURS:

• Must be available to work in a 24 hour, 7 days a week environment.

WORK CONDITIONS:

• This is a smoke free workplace in the offices
• While working in and around the casino areas the Team Member will be subjected to secondhand smoke. The work environment characteristics described here are representative of those and Team Member encounters while performing the essential job functions of this job.
• Primary Area/Areas in which duties are performed: All computer Operations; Gaming; Administrative; Cash Operations; Food Service; Hospitality; and Facilities Operations
• Access To and/or maintenance of Confidential Information
• Access to Casino Computer systems and data they contain for the purpose of installation, backup and general maintenance databases
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Occasional inspection of cables in floors and ceilings
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.