Hybrid Processing Clerk at Delta Galil USA Inc

Description

The Processing Clerk must have a strong skill set in the following daily business needs: answering order processing-related questions, coordinating the successful processing of orders, conveying (written & verbal) communications (within and outside) the department, maintaining good housekeeping, safety practices, and standards. 

 DUTIES AND RESPONSIBILITIES: 

• Run daily reports to view workload and priorities for both ECOM and D2C customers

• Manage daily processing and packing needs to meet customer-established lead times

• Responsible for leading packing associates to ensure efficient processing of priority orders

• Work with leadership to prioritize daily tasks to ensure goals are met successfully 

• Identify and research outstanding tasks, making sure to resolve them in time to meet cut-offs 

• Take lead in resolving errors with Customer Service, IC, and IT; escalating tickets as needed

• Ensure successful processing and logging of daily order Audits 

• First point of contact for order processing, shortages, and exceptions

• Communicate inventory discrepancies with the IC team to ensure timely order fulfillment

• Research weekly chargebacks, root cause, attend weekly meetings, and provide feedback  

• Monitor and enforce compliance with SOPs to maintain quality and order accuracy

• Work with customers (internal and external) to ensure timely processing of orders

• Identify areas for improvement and implement efficient practices to enhance productivity and costs

• Maintain the packing area organized and manage packing supply needs

• Keep the leadership team informed of operations, opportunities, including any safety or process issues

• Support in cross-functional tasks based on business needs in picking, replenishment, VAS, or other areas

• Train and develop team members on proper procedures, safety protocols, and company policies

Diversity Vision Statement: 

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled. 

We are committed to providing equal employment opportunities and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.

Requirements

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bilingual - Spanish

• Leadership skills to cross-train and guide associates in achieving goals

• Problem-solving and decision-making skills, ability to identify issues and implement efficient solutions.

• Excellent organizational and time management skills to effectively prioritize tasks and meet goals

• Experience with Warehouse Management Systems (WMS, PKMS)

• Excellent communication skills, email etiquette, and personnel skills to build relationships

• Ability to work well under pressure in a fast-paced environment and adapt to changing priorities

• Flexibility to begin shift between 4am-5am, work OT (up to 10hrs), Saturdays, and Holidays

PHYSICAL DEMANDS:

• Lifting, pushing, pulling or moving cartons up to 50 lbs.

• Ability to stand and walk continuously throughout most of the day

• Must be able to reach above head and bend below the knees all day

• Work in cooler and heated conditions based on the time of year