Hybrid Assistant Manager - Process Training(GDS/Travel/Airline Process) - Pune - REF78412Q_2025177600 at WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities:Delivering NHT trainingTraining Content creationWork roster- agents + trainingIdentifying training and development needs within a business through TNIClient ID managementSupport trainers in conducting the trainingPrepare and maintain various process/Training related documentsLiaising with the client to understand training needsRun TNI based intervention- track pre & post score improvementManaging On-job-training connects- publishing performance reports- 30-60-90Working with CMT team (content Management team) to create process simplified E-learning modulesProcess based TNI refreshersMaintaining training reportsDigitalization of Transition Delivery- supporting content development team with designing learning modules on Epiplex-500Client ID managementEnsuring Knowledge Sustenance in BAU by driving monthly KC through PKT, Self-learning modules, reporting compliance etc.On job training management, analyzing, evaluating and publishing on-job-training performance

Graduation/Under graduation