Hybrid Project Leader, Customer Experience at Restoration Hardware Enterprise
Restoration Hardware Enterprise · Corte Madera, United States Of America · Hybrid
- Professional
- Office in Corte Madera
- Live Our Vision, Values and Beliefs
- Support the Senior Leadership Team with daily site operations and administrative tasks
- Demonstrate a keen understanding of luxury needs and expectations
- Possess an elevated aptitude and knowledge of our products, processes and systems
- Cultivate cross-functional relationships to deliver assigned projects to a successful conclusion
- Formulates objectives and priorities, and implements plans consistent with the long-term interest of the organization in a global environment; capitalizes on opportunities and manages risks
- Resolve complex customer projects or operational issues by partnering cross functionally and ensuring all deliverables are completed in timely and quality manner
- Make a range of decisions within guidelines, with demonstrated ability to identify scenarios that require more creative solutions
- 3+ years experience project management or leadership within customer service
- Poise and confidence to interact with high-end customers while maintaining confidentiality
- Ability to elevate the RH standard for customer service by ensuring the very best service levels at all times
- Excellent verbal and written communication skills
- Strong technical aptitude and comfort navigating across multiple systems
- Strong leadership skills; ability to indirectly lead and influence partners to achieve desired results and meet deadlines
- Highly advanced project management and organizational management skills including the ability to effectively manage concurrent and competing priorities in a complex, high pressure and fast paced environment
- Willingness to work a flexible schedule, including evenings, weekends and holidays