Hybrid Health Unit Coordinator, Wound Center (Per Diem) at Cape Cod Hospital
Cape Cod Hospital · Hyannis, United States Of America · Hybrid
- Junior
- Office in Hyannis
- Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.
- Schedules patient appointments in person or by telephone including but not limited to office visits, ancillary services and consulting physician’s offices. Process insurance referrals and prior authorizations.
- Assures all information in the registration portion of the record is complete and accurate including insurance verification and consents.
- Responsible for registration and appointment request work ques specific to the department.
- Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages. Retrieves and addresses all messages left on voice mail each hour.
- Maintains physician’s daily appointment schedule; produces schedules from automated system; prepares the patient’s medical records for the following day’s office visits. Assures all patient visits are confirmed the day prior.
- Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification on all charts, assists in location of missing charts and compiles new charts.
- Scans faxed or mailed correspondence, reports, test results into the patients record.
- Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines.
- Assists in the orientation of new personnel.
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
- Performs other related duties as assigned.
- Ability to read, write and communicate in English.
- High School graduate or equivalent.
- Basic Computer skills.
- At least one year experience within the past 5 years as a secretary or Patient Access Representative in a medical setting or successful completion of medical terminology course or successfully pass medical terminology challenge exam.
- Knowledge of processing referrals/prior authorization.
