Hybrid CMTY EDUC SPEC 1 at University of California, San Francisco
University of California, San Francisco · San Francisco, United States Of America · Hybrid
- Junior
- Office in San Francisco
Job Summary
The Community Education Specialist I will provide entry-level support to public school districts interested in adopting and implementing Multitudes, a state-approved screening tool for early literacy and dyslexia. This role is focused on outreach, customer service, and ensuring smooth onboarding for districts across California.
Respond to inquiries from public school districts regarding Multitudes, providing timely and accurate information. Assist with onboarding processes, including guiding districts through registration and setup. Maintain records of communication and follow-ups in the customer relationship management (CRM) system (e.g., ZenDesk Sell). Provide basic technical support and troubleshooting for district representatives using the Multitudes platform. Participate in vendor fairs and community events, representing Multitudes and UCSF Dyslexia Center. Distribute program materials, including FAQs, handouts, and training schedules, to district staff. Coordinate with the outreach team to track leads and ensure timely follow-up. Contribute to maintaining a positive relationship between Multitudes and its partner districts. Duties to Include:
- Provide basic troubleshooting and technical assistance for district representatives using the Multitudes platform.
- Guide school districts through registration, setup, and implementation processes. Distribute essential program materials, such as FAQs, handouts, and training schedules.
- Maintain detailed records of interactions and follow-ups using a customer relationship management (CRM) system. Collaborate with the outreach team to track leads and ensure timely follow-ups. Support positive, ongoing relationships between Multitudes and partner districts.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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Required Qualifications
- High school diploma or equivalent
Preferred Qualifications
- Bachelor’s degree or equivalent experience in education, public relations, or a related field
- Coursework or work experience in related area
- Continuing education in related field
- Organizational skills to keep track of different threads of communication, resolving issues with many different parties at one time
- Strong reading, verbal, written communications and presentation skills to interact with individuals from diverse background
- Ability to maintain positive interactions with others and work cooperatively.
- Experience using business software systems in the completion of work assignments (e.g. Smartsheet, ZenDesk, Slack, Word, Powerpoint)
- Ability to work collaboratively with internal and external stakeholders
- Attention to detail and strong organizational skills
- Strong technical accumen, interest in learning new software programs in order to technical support to teachers and the broader education community
Position Type
Department Name
Equal Employment Opportunity
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20
For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Department Description
The ALBA Language Neurobiology laboratory in the UCSF Neurology Department’s Memory and Aging Center is directed by Dr. Maria Luisa Gorno Tempini. We study how language is organized into brain networks across the lifespan. Our group researches how language skills and brain regions are impacted by neurological conditions and how they reorganize in response. Our multidisciplinary team correlates behavioral research with multimodal neuroimaging techniques to understand the neural underpinning of higher cognitive functions such as speech, language, and memory. In particular, we research two syndromes: Primary Progressive Aphasia and Dyslexia.
Dr. Gorno Tempini is also co-director of the UCSF Dyslexia Center and the UCSF|UC Berkeley Schwab Center for Dyslexia and Cognitive Diversity. These centers aim to eliminate the debilitating effects of developmental dyslexia while supporting the relative strengths of each individual. We develop best practice protocols to assess and diagnose children with dyslexia and other learning differences through a multimodal cognitive and neuroimaging program. We work closely with schools and educators to develop early interventions and educational strategies to help children with dyslexia thrive.
About UCSF
Pride Values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.