- Professional
- Office in Kingston
Job Title: Customer Account Manager – Value Channel FoodsWork Level: 2ALocation: KingstonFunction: Customer Development Reports to: Carl StansfieldScope: Local markets Terms & Conditions: Full timePlease apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kayleigh Reynolds on [email protected] What we offerWhilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.To find out more, including more information about our Employee Resource Groups, please click here.CATEGORY/FUNCTION/TEAM INTRODUCTION The Customer Account Manager will be responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. JOB PURPOSE • Love what you do: As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth. • Love your customer: You will lead the Value Channel and Unilever relationship across the Gifting category – driving growth via strategic alignment and negotiation. • Do what you say: Drive the JBP, execute the agreed 2025 plan, set up a strong ambition and agreement.• Own it: Leverage our brand assets and the support from the BU to deliver new and exciting innovation and activation. • Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy. MAIN RESPONSIBILITIES BE • Lead Foods Account Manager in the Value Channel, inputting into future channel strategy and setting the standard for junior account managers.• Build strong and sustainable customer relationships• Develop and manage the customer business plan to deliver business targets.• Manage the full P&L, taking responsibility for cost price negotiations, customer investment, cost price increases, pricing and accruals• Own the internal financial & supply forecast, including the in month cycle.• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored • Deliver compelling category based sell-in plans for product launches and ensure effective in-store activation of key events (e.g. promotions, range reviews)• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Updates) • Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts WHAT YOU NEED TO SUCCEED Experiences & Qualifications • Accountability & Responsibility • Consumer and Customer Focus • Bias for Action • Building Talent and Teams Skills • Customer management & selling essentials - previous experience of performing a CAM role • Prior commercial experience and exposure to P&L • Proven history of working within a team environment • Prior experience of leading and developing a direct report preferable however not essential • Minimum 3 years relevant Account Management/Field Sales experience • Two years of Shopper Marketing or Category Management is preferable Key UL Behaviours o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions. o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. o AGILITY: Explores the world around them, continually learning and developing their skills.
Apply Now
