Hybrid Measure Technican at Renewal by Andersen

Renewal by Andersen is seeking a high-performing Field Measure Technician supporting our Central North Carolina market, based out of the Wilmington location!The Field Measure Technician will provide superior field support on RbA products by taking technical measurements prior to installation. SERVICE RESPONSIBILITIES:Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost-effective manner as possible; keep team members informed as needed of customer interactions and actions taken Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives. Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction TECHNICAL MEASURE RESPONSIBILITIES:Accurately measure dimensions and determine installation processes for windows and doors Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process Provide accurate measurements and documentation of job-related circumstances in a timely fashionQUALIFICATION AND SKILL REQUIREMENTS: High school diploma Valid driver’s license 2 to 3 years’ experience with window installation preferred Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. Demonstrated interpersonal communication skills, strong listening & empathy skills Diagnostic skills: assessment, problem solving and decision making Organizational skills for managing work schedules, job priorities, and stock levels. Basic math skills; legible writing. Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules    SALARY INFORMATION:Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $22.14-34.46 per hour plus incentives. Apply Now