Hybrid Customer Service Rep/Driver Manager at Crete Carrier Corporation

Responsible for the coordination and administration of operational duties (customer service, dispatch, load planning, etc.) directly related to the business operations of the company and its customers.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but other duties within the position may be assigned.Customer Service • Receives and carries out instruction.• Manages customer base and provides service that meets or exceeds customer expectations. • Develops and maintains traffic lanes in coordination with various departments within the organization. • Solicits outbound freight to deliver within an assigned geographic territory.• Enters available loads with required information to properly dispatch and pick up the load, create the freight bill and supply the customer with any EDI information required.• Schedules all loading and unloading appointments.• Tracks all shipments while under dispatch from the time the load is picked up until it is delivered.• Communicates with the Customer Relations Associate on any customer concerns.• Maintains the proper trailer pools within an assigned area.• Travels as needed.• Maintains proper communication and cooperation with drivers, customers, and coworkers.• Maintains regular and predictable attendance.Dispatch• Receives and carries out instruction.• Dispatches equipment based on the criteria of the load. • Assigns and dispatches trucks for the freight in a timely manner.• Controls deadhead in an efficient manner.• Tracks all shipments while under dispatch from the time the load is picked up until it is delivered.• Maintains the proper trailer pools within an assigned area.• Monitors drivers' log book hours in order to not run driver past the legal hours of the log book as permitted by D.O.T.• Maintains proper and open communication with drivers, customers, and coworkers. • Handles driver issues and needs, such as home time, in a timely and professional manner.• Maintains regular and predictable attendance. Apply Now