Hybrid Patient Care Rep at NeuroPsych Wellness Center

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NeuroPsych Wellness Center is currently seeking a Full Time Patient Support Specialist I to support the Fairfax, Virginia Clinic.

Who We Are 

NeuroPsych Wellness Center is a Fairfax City Psychiatric Clinic dedicated to providing quality care for children, teens, and adults. Dr. Alok Kumar, M.D., founded NeuroPsych Wellness Center, PC with the mission to provide individualized, effective, and empathetic evaluation and treatment for patients.  We understand that the circumstances that often lead to seeking psychiatric help may be sensitive in nature. One of our primary goals is to provide an evaluation, educational materials, and answers to many of your questions. We hope to make your experience at our clinic a positive one. 

Why work for us?

NeuroPsych Wellness Center, powered by Beacon Behavioral Partners, offers a competitive hourly wage ranging from $18.00 to $21.00 for the Patient Support Specialist I position. In addition to competitive pay, we provide a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company matching, short-term disability coverage, paid holidays, accrued paid time off, and a variety of other valuable benefits designed to support the well-being and work-life balance of our team members. 

Key Duties for Patient Support Specialist I include:

• Greet clients and visitors in a warm, professional, and respectful manner
• Schedule, confirm, and manage client appointments using the practice’s scheduling software
• Collect copays and balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as scanning, filing, and handling correspondence
• Take incoming and make outgoing calls as needed and return voicemails
• Transcribe medication refill requests
• Create, receive, process and upload outside lab reports to patient record
• Scan and upload documents as needed into the EMR
• Verify the integrity and completeness of patient medical records and demographic information
• Maintain a clean, organized, and calming reception area
• Maintain client confidentiality in compliance with HIPAA regulations
• All other duties as assigned.

Qualifications  

• Education: High School Diploma
• Experience: 1 year healthcare experience or 3 years of client facing concierge-equivalent customer service in lieu of healthcare

Physical Demands:    

This job requires employees to have a full range of physical capabilities, including the ability to handle and lift patients, demonstrate manual and finger dexterity, and maintain good eye-hand coordination. Employees must be able to stand and walk for extended periods and occasionally lift and carry items up to 40 lbs. Corrected vision and hearing within the normal range are also required. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential job functions.