Hybrid Senior Claims Representative at VGM Group, Inc.

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. VGM Insurance Services is headquartered in Waterloo, Iowa, and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries, as well as golf and hospitality markets. Learn more at www.vgminsurance.com. 

Join Our Talent Network at VGM Insurance Services - 

At VGM Insurance Services, we’re always looking to connect with talented claims professionals who are passionate about delivering exceptional service and protecting our insureds. Our team of experienced Claims Specialists manage matters involving general liability, medical malpractice, products liability, bodily injury, and more. This is an evergreen opportunity, meaning we accept applications on a rolling basis for current and future openings within our Claims team.

Working Location: VGM main campus is located in Waterloo, Iowa with many of our professionals working in the Des Moines area at our East Village office. Don’t worry if you’re not located in Waterloo or Des Moines, we would still love to hear from you!

Employment Type: Full-time (Monday – Friday, 8am-5pm CT)

What You Will Do – 

• Investigate and evaluate third-party liability claims to determine coverage, liability, and damages
• Manage claims from initial report through resolution, including management of litigation
• Communicate with insureds, legal counsel, and internal stakeholders
• Apply best practices and maintain compliance with regulatory and internal standards
• Manage claim-related expenses and documentation
• Deliver high-quality service throughout the claim life cycle

What We Look For – 

We’re interested in professionals who bring a mix of the following:

• Experience in third-party liability claims handling (particularly general liability, medical professional liability, products liability, or related areas)
• Strong analytical, negotiation, and communication skills
• Familiarity with insurance coverages, legal/medical terminology, and claims systems
• A customer-first mindset and a commitment to excellence
• A degree in a related field or equivalent experience (J.D is a plus for some roles)

Why VGM Insurance?

VGM Insurance Services is part of VGM Group, Inc., a 100% employee-owned company that values integrity, collaboration, and continuous growth. We offer:

• A supportive and inclusive work environment
• Opportunities for professional development
• Competitive compensation and benefits
• A culture that values work-life balance and employee well-being

Ready to Connect?

If you’re a claims professional looking for your next opportunity – or simply want to explore what’s possible at VGM Insurance – we encourage you to apply today.

Please note: This is an evergreen job posting. If there are no current openings that match your qualifications, we will keep your application on file and may reach out when a suitable opportunity becomes available. We appreciate your interest in joining our team and look forward to staying connected.