Hybrid Information Technology Support Analyst at None

Come Join our Team! Our employees experience all the benefits of working for a company that values their employees by providing a robust incentive and benefits package:
 
• Generous and flexible PTO
• FREE Primary Care Clinic for employees and their dependents
• Top Tier Health, Vision and Dental insurance
• Retirement savings with up to 5% company Match
• FREE Company paid Life and AD&D insurance at 1.5 times your annual salary
• Employee Assistance Program
 
Apply today and take your career to the next level!

Location

Hazelwood ICF, 1800 Old Bluegrass AVE, Louisville, KY  40215-1168

Required Educationand Experience

• High School degree or equivalent
• Two years of technology related experience

Preferred Educationand Experience

• Associate Degree in technology related studies
• Experience working with any of the following systems Cisco, Windows, vmware, Meraki, Aruba, Shoretel
• Comptia A+, Net+, Security+, CCENTcertifications

Essential Functions

• Manage and Create user data and access to computer accounts with activedirectory
• Provide remote support to end users via remoteaccess tools
• Manage group policies and group access fornetwork files and internet access
• Provide on-site support for users in localoffices
• Troubleshoot hardware issues with PCs, printers,networking, and other technology equipment
• Create User Guide documentation for use as aknowledge base for other technicians and end-users
• Complete system checks and verifications ofbusiness critical systems
• Report unresolved issues to management andsupport specialists
• Strong verbal and written communication with staff and vendors 
• Excellent organization and attention to detail

Physical Demands

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to often lift technology, office products,  and/orsupplies, up to 50 pounds. Specific vision abilities required by this jobinclude close vision, distance vision and color vision.

PositionType/Expected Hours of Work

This is a full-time position, days and hours of work are typicallyMonday through Friday, 8:00 a.m. to 5 p.m. Occasional flex hours, eveningand/or weekend work may be required.  This position participates in an on-call rotation for 1 week at a time.

Travel

This position requires up to 50% travel.

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AAP/EEO Statement 

Bluegrass.orgprohibits discrimination and harassment against any applicant, employee orcontractor on the basis of sex, race, color, age, national or ethnic origin,religion, physical disability, mental disability, genetic information, maritalstatus, sexual orientation, gender identity or expression, citizenship,pregnancy or maternity, protected veteran status, or any other basis prohibitedby applicable federal, state or local law.  This policy applies to all terms and conditions of employment, includingrecruiting, hiring, placement, working conditions, promotion, termination,layoff, recall, transfer, leaves of absence, wage and salary administration,employee benefits and training. It is also the company’s policy to prohibit allforms of retaliation against any individual who has complained of harassing ordiscriminatory conduct, encouraged another to complain, participated in an investigationinto such complaints, or opposed unlawful discrimination.