Hybrid Customer Information & Document Specialist at Saskatchewan Workers' Compensation Board
Saskatchewan Workers' Compensation Board · Regina, Canada · Hybrid
- Junior
- Office in Regina
Customer Information & Document Specialist
Permanent Appointment
Regina Head Office
Job Summary:
Reviews incoming claim documents, assigns appropriate document codes and attaches them to the appropriate claim. Maintains and updates customer information within the claims system. Maintains claim files in changing/updating codes to documents in the system as well as amalgamating and cancelling claims.
Duties & Responsibilities:
Reviews incoming claim documents to determine if it belongs to an existing claim or if a new one is required.
Reviews incoming claim documents to assign appropriate document codes, and attaches them to the appropriate claim file.
Uses WCB systems to update customer claim information; actions online accounts, amalgamate claims and/or cancel duplicate claims with the direction of the Claim Owner.
Communicates with customers to collect missing information in order to attach it to the correct claim file (eg. name, date of birth, claim number, etc.).
Participates in meetings, CPI initiatives and works with people and processes to continuously improve the customer experience.
Assists in supporting new employees in department processes and procedures.
Qualifications:
Successful completion of Grade Twelve (12) or equivalent.
Six (6) months successful experience demonstrating the ability to do the following:
- Customer service skills
- Computer skills including data input
- Attention to detail
Application Deadline: August 19, 2025
Applications:
It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.
The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.
