Hybrid Customer Service Representative at Serenity Healthcare

💙 Help People Heal — No Medical Degree Needed

Join Serenity Healthcare as a Customer Service Representative

Looking for a job that actually makes a difference?
At Serenity Healthcare, we’re on a mission to change lives through cutting-edge mental health care — and you can be part of that impact, even without a clinical background.

We believe in compassion over credentials. If you’re a great communicator, a calm problem-solver, and someone who truly cares about others, we’ll give you all the training you need to succeed.

👋 What You’ll Do

As a Customer Service Representative, you’ll be the first voice someone hears when they reach out for help. Many of our potential patients are struggling — they’re unsure, anxious, or nervous. That’s where you come in. You’ll support them with empathy, help them feel seen and heard, and guide them to take the first step in their healing journey.

This isn’t just a call center job — it’s an opportunity to help people change their lives.

Your Day-to-Day:

• 📞 Talk with potential patients and support them through their concerns
• 💬 Follow up with care and confidence to help them book their first appointment
• 🗓 Schedule, adjust, and cancel appointments as needed
• 🤝 Be the bridge between patients and providers
• 📚 Explain our services and answer questions clearly and kindly
• 🧠 Problem-solve concerns and help patients feel supported
• ✅ Ensure accurate patient info, insurance verification, and documentation

🧠 What We’re Looking For:

• High school diploma or GED
• One year of great customer service experience in a fast-paced environment (retail, food service, etc.)
• Excellent communication skills — both verbal and written
• Calm under pressure and a natural helper
• Tech-comfortable (MS Office knowledge is a plus!)
• Bilingual in Spanish? That’s a big bonus (+$1.00/hr with assessment)

✨ What You’ll Love:

• 💰 Starting pay of $16.50/hr with growth potential up to $19.50/hr in just 6 months
• 🩺 90% covered medical, dental, and vision — yes, really
• 📈 401(k) to support your future
• 🏖 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• ⏰ Flexible shift hours that work with your life

💡 Who We Are:

Serenity Healthcare helps people feel better — especially those who haven’t found relief through traditional methods. Using innovative technology and a people-first approach, we bring new hope to those struggling with anxiety, depression, PTSD, and more.

We’re not just changing healthcare. We’re changing lives — and it all starts with a single conversation. That’s where you come in.

🧩 Ready to be the person who helps someone take their first step toward healing?
Apply now and start your journey with Serenity.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.