Hybrid Patient Account Specialist at Lower Cape Fear LifeCare

Location: Onsite at our Corporate Office – Wilmington, NC
(This is not a remote position)

Schedule: Full-time, 40 hours per week. Overtime or flexible hours may be needed during peak billing times.

What You’ll Be Doing

• Preparing and transmitting insurance claims using patient files as documentation for reimbursement of care provided.
• Entering patient financial information accurately in Netsmart and auditing files monthly to make sure all payers are billed for patients served that month.
• Collaborating closely with our Simitree Outsource Billing Team.
• Working with both internal teams and external contacts to ensure billing documentation is accurate, complete, and available.
• Monitoring and following up on delinquent patient accounts.
• Auditing patient files for accuracy and ensuring accounts receivable/payable information matches claims filed.
• Organizing your workload to stay efficient and meet deadlines.
• Building positive relationships with colleagues and maintaining excellent customer service.
• Demonstrating the mission, vision, and values of Lower Cape Fear LifeCare every day.

What We’re Looking For

• Education: High school diploma or GED required; Associate’s degree or equivalent education/experience preferred.
• Experience: At least 1 year of related experience required; 2 years preferred.
• Certifications: CHAA or CHAM preferred but not required.
• Tech Skills: Proficient in Microsoft Excel; Microsoft Word is a plus. Comfortable with basic math and algebra for calculating discounts, percentages, and rate changes.
• People Skills: Clear, professional communication with both internal and external contacts.
• Work Style: Able to work independently, manage regular deadlines, and stay organized.
• Physical Requirements: Sitting or standing for long periods, walking, lifting/carrying files and supplies, reaching, stooping, and extended data entry.