Hybrid Call Center Agent at Hustle Notice Biz
Hustle Notice Biz · San Antonio, United States Of America · Hybrid
- Office in San Antonio
Job Description
We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, providing accurate information, resolving customer inquiries, and ensuring a positive experience in every interaction. This position requires strong communication skills, problem-solving abilities, and a professional attitude.
Key Responsibilities
Responsibilities
Answer inbound calls and make outbound calls to customers as needed.
Provide accurate information about products, services, and policies.
Resolve customer inquiries and complaints in a timely and professional manner.
Maintain detailed and accurate call records in the company database.
Follow company scripts and guidelines to ensure consistent service quality.
Collaborate with team members to achieve performance targets.
Escalate complex issues to the appropriate department when necessary.
Skills, Knowledge and Expertise
Qualifications
High school diploma or equivalent required; associate degree preferred.
Previous experience in a call center or customer service environment is a plus.
Excellent verbal communication and listening skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficient with basic computer applications and CRM systems.
Strong problem-solving skills and attention to detail.
Ability to remain calm and professional under pressure.
Benefits
Benefits
Competitive salary within the range of $47,000 – $53,000 per year.
Opportunities for career growth and professional development.
Comprehensive training and ongoing support.
Health, dental, and vision insurance options.
Paid time off and company holidays.
Positive and team-oriented work environment.
