Hybrid Shore Support at Alaskan Dream Cruises

Summary

Shore Support team members are responsible for overseeing all passenger and crew departures and arrivals from airports, as well as for providing transportation to and from hotel accommodations. The Shore Support Team is responsible for giving guests an exceptional first and last impression of Alaskan Dream Cruises.

Essential Duties & Responsibilities

• Greet and assist all Alaskan Dream Cruises guests at the airport and direct transportation.
• Work with luggage service contractors to ensure luggage is correctly allocated and arrives in proper destinations.
• Provide time-critical airport transportation for arriving and departing guests.
• Monitor changing flight and accommodation schedules to anticipate transportation needs.
• Clearly and consistently communicate schedules with guests and coworkers.
• Plan and prepare welcome packets and other materials prior to each departure.
• Safely guide guests through a short, local hike.
• Support vessels on turn days with tasks as needed.
• Clean interior and exterior of ADC passenger vehicles.
• Show a strong customer service mind-set and warm hospitality in interacting with all guests and crew.
• Maintain awareness of basic safety rules, workplace safety and respect for the environment.
• Perform other duties as assigned.

Minimum Qualifications

• Must be minimum 18 years of age.
• High school diploma or equivalent GED.
• Valid Driver’s License with clean driving record.
• Always present a professional and friendly attitude to guests and crew.
• Must pass a security background check and DOT drug test.

Preferred Qualifications

• 1-2 years of experience or education in the tourism/hospitality industry.
• Knowledge of Sitka including local attractions, accommodations, and restaurants.
• Strong communication and problem-solving skills. 

Traits and Characteristics

• Ability to work unsupervised while demonstrating leadership skills in a team environment.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Excellent communication skills and a team-player attitude.
• Great foresight and problem-solving skills.
• Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
• Positive, personable, and professional demeanor.
• Strong commitment to safety.
• Strong conflict resolution skills and ability to work within a diverse workforce. 
• Strong record of being organized, dependable and punctual.

Work Environment

• Ability to work flexible schedule to include weekends and holidays.
• Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  1. This is a fast-paced and dynamic work environment with a diverse workforce. 
  2. Due to remote locations of vessel routes, internet connectivity is limited. 
  3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be physically able to work a flexible workday of about 8-10 hours per day, seven days a week. 
• Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear. 
• Occasionally required to lift and/or move up to 50 pounds.  
• Ability to walk on uneven dock and deck surfaces crossing from vessel to vessel.