Hybrid Customer Service Representative - PT - Hannibal at HOMEBANK

Description

Duties & Responsibilities:

After successful knowledge of the following Level 1 tasks:

· Receives and verifies cash from customers and follows all cash handling procedures

· Accurately reconciles cash drawer daily including scanning of all images

· Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.

· Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.

· Understands and is able to Navigate NuPoint Core System

· Navigates the S drive according to job duties

· Accurately process savings bonds for redemption

· Processes cash advances

· Able to accurately complete a check order form

· Effectively demonstrate digital solutions to customers or potential customers

· Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.

· Basic knowledge and navigation skills of Internet banking and Mobile App

· Basic digital equipment knowledge

· Annually participate in Robbery/Security training

· Read and attest to both the Employee Handbook and the Business Continuity Plan

· Complete mandatory online training course

Qualifications

Requirements:

· High School Diploma/GED or related experience.

· Strong communications (written and verbal), customer skills, & interpersonal skills

· Strong computer skills

· Proficient with PC based teller software or willingness to learn

· Be able to operate email