Hybrid Customer Care Specialist at None

Customer Service Specialist - Alexandria, VA

** This is an onsite position**
 

Tech 23 is hiring a highly skilled and detail-oriented Customer Service Specialist to join our team.  This role is ideal for someone who excels at multitasking, prioritizes customer satisfaction, and thrives in a dynamic service-oriented environment. If you’re ready to make an impact and contribute to a high-performing team, we encourage you to apply! 
  
Key Responsibilities:  
  
Dispatch Support:

• Assist the dispatch team by scheduling and coordinating service calls as needed.  
• Communicate job details, special instructions, and updates to technicians in real time.  
• Monitor the status of ongoing jobs and provide support to ensure timely completion.  
• Help optimize technician routes and schedules to improve efficiency.  

Billing:  

• Prepare, review, and process invoices accurately and in a timely manner.  
• Utilize expert-level Excel skills to create, analyze, and maintain detailed billing reports, spreadsheets, and financial records.  
• Verify billing information, ensuring all charges, labor, and materials are properly documented and accounted for.  
• Reconcile accounts, resolve discrepancies, and follow up on outstanding payments or billing issues.  
• Collaborate with the accounting team to ensure accurate financial reporting and compliance with company policies.  
• Maintain organized and up-to-date billing records for audits and internal reviews.  

Customer Service:  

•  Serve as the primary point of contact for customers, providing professional and friendly assistance via phone, email, or in person.  
• Address customer inquiries, concerns, and complaints promptly, ensuring a positive resolution.  
• Update customer accounts and service records with accurate and current information.  
• Provide updates to customers regarding billing, service schedules, and other relevant matters.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.  
    

Qualifications:  

• High school diploma or equivalent; additional education or certifications in billing, customer service, or dispatching is a plus.  
• Expert-level proficiency in Microsoft Excel, including advanced formulas, pivot tables, and standard reporting. 
• Proven experience in billing, preferably in a service company environment.  
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.  
• Excellent verbal and written communication skills.  
• Familiarity with dispatching software, CRM systems, or accounting software is a plus.  
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Strong attention to detail and accuracy in data entry and record-keeping.  
  

Key Competencies:  

• Analytical mindset with the ability to identify and resolve billing discrepancies.  
• Customer-focused attitude with a commitment to delivering exceptional service.
• Team player with a collaborative approach to supporting colleagues across departments.

Dependable, punctual, and self-motivated with a strong work ethic.  
  
Work Environment:  
 This position operates in an office environment, and it is not a remote position. This position requires frequent interaction with customers, field technicians, internal teams, and lots of phone and email interaction. Occasional extended hours may be required during peak periods, and there is an on call requirement for all staff once trained.