Hybrid Aesthetic Associate/Medical Receptionist at Apex Skin

Position Summary 

Apex Skin is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. The Aesthetic Associate/Medical Receptionist serves as the first point of contact for both aesthetic and medical patients, ensuring a professional, welcoming, and organized environment. This role balances front desk operations, patient coordination, and administrative tasks for both medical and aesthetic services while promoting treatments, products, and loyalty programs. 

This is an hourly, Full-time 40 hour per week position. This position requires legal authorization to work in the US.

Essential Functions 

• Greet and check in patients warmly and professionally for both medical and aesthetic appointments. 
• Schedule, confirm, and reschedule appointments accurately across both departments. 
• Answer and route phone calls, respond to emails, and manage text communications. 
• Maintain a clean, organized, and presentable lobby and front desk area, including laundry as needed. 
• Verify insurance for medical patients and ensure proper billing procedures. 
• Collect and process payments for both medical and aesthetic services. 
• Ensure all intake forms, consents, insurance forms, and documentation are completed accurately. 
• Support providers by managing patient flow, prepping charts, and coordinating pre- and post-treatment care. 
• Provide post-treatment instructions and follow-up calls when necessary. 
• Assist with scheduling referrals and follow-up appointments for medical patients. 
• Educate patients on current promotions, memberships, and loyalty programs (e.g., Allē, Alle Flash, Aspire). 
• Recommend and upsell skincare products and aesthetic services during patient interactions. 
• Track patient interest and follow up on leads or open consultations. 
• Maintain accurate patient charts in compliance with HIPAA regulations. 
• Manage bi-weekly/monthly inventory of skincare, injectables, and retail items. 
• Place and track orders for retail and clinical supplies. 
• Maintain accurate logs and reconcile daily transactions. 

Requirements:  

• 1+ year experience in a receptionist, patient coordinator, or front desk role (aesthetics or medical preferred). 
• Professional communication skills (in-person, phone, and written). 
• Strong organizational and multitasking abilities. 
• Experience with EMR systems, booking software, and payment processing. 
• Ability to work in a fast-paced environment with professionalism and accuracy. 

About Us.......Who We Are

We are Apex Skin. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values. 

What We Offer

Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.