Homeoffice Enterprise Implementation Manager at Pinpoint
Pinpoint · Washington, United States Of America · Remote
- Professional
Hi đ I'm Paul, Head of US CS at Pinpoint.
Weâre a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.
You only need to look at our reviews on G2 and Capterra to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.
As we continue to bring on more large, complex customers, weâre looking for an Enterprise Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. Youâll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.
The fine print (but way more exciting):
As we continue to bring on more large, complex customers, weâre looking for an Enterprise Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. Youâll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.
The fine print (but way more exciting):
- This is a remote role based in the U.S. (EST or CST). Our HQ is in Jersey, UK, and our 80-person team is spread across the U.K. and U.S.
- Youâll manage ~15â20 active implementations at once, spanning enterprise and mid-market segments, each with unique needs, stakeholders, and pacing.
- Our product is deep, flexible, and genuinely complex. Youâll need to understand a wide range of customer types, workflows, and implementation paths.
- This is a fast-paced, high-growth environmentâthings move quickly, processes are evolving, and youâll need to bring structure, ownership, and a hands-on, adaptable mindset.
- Want to dig deeper? Hereâs our Enterprise Implementation Guide.
About the Role:
- Maintain strong accountability across 15â20 concurrent implementationsâensuring deadlines are met and blockers are addressed with urgency
- Own the project management of implementation from kickoff through go-liveâtracking milestones, managing risks, and keeping everyone aligned
- Lead internal and external discovery to understand customer needs and design tailored implementation plans
- Reduce engineering dependency by owning non-complex setup tasks, identifying when to escalate, and communicating requirements clearly to technical teams
- Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
- Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
- Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
- Develop and deliver scalable customer trainingâlive sessions, train-the-trainer programs, and asynchronous enablement materials
Tech stack: Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru
About You:
- 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
- Proven experience managing 10+ concurrent implementationsâbalancing complexity, customer pressure, and internal coordination
- Technically self-sufficientâcan read API docs, troubleshoot basic integration issues, and reduce engineering dependency
- Structured project ownerâbuilds milestone-driven plans, defines customer responsibilities, and thinks 2â3 steps ahead to manage risk
- Experienced working with global customers and cross-functional teams (product, engineering, CS)
- Past examples of managing implementation riskâe.g., adjusting plans, unblocking tech issues, or driving change
- Brings operational rigor and accountability to each projectâothers trust you to own outcomes, not just tasks
- Comfortable working in ambiguous, startup-style environments with evolving processes
- Professional polish and presenceâclear communicator who can command a (virtual) room
- Based in the U.S. (EST or CST)
What We Offer:
We want Pinpoint to be the best place youâve ever workedâsomewhere you feel valued, supported, and excited to grow. Hereâs what youâll get:
- đ©ș Gold-plated healthcare â The best medical, dental, and optical coverage money can buy. Weâve got you (and your family) covered
- đïž Unlimited holidays â Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
- đ§ Mental health support â Unlimited, immediate access to professional counseling through Spillâbecause your well-being comes first
- đ° Retirement matching â A competitive plan to help you hit your long-term financial goals
- đ Remote-first culture â Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
- đ Meaningful equity â Youâre helping build something special, and you should share in its success
- đ¶ Generous parental leave â Up to 16 weeks of fully paid leave to support new parents
- đ Learning budget â Annual funds for courses, books, or anything else that fuels your personal and professional growth
- đ» Top-of-the-line equipment â MacBook Pro, 4K monitors, and all the right tools to do your best work
- đ€ A team thatâs got your back â Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow
A detailed overview of our benefits can be found here.
