Remote Customer Service Field Technician- REMOTE WITH TRAVEL at LayerZero Power Systems Inc

Description

REMOTE WITH TRAVEL TO CUSTOMERS WITHIN SURROUNDING AREAS/ STATES OF PHOENIX, AZ 

The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s power systems. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset

Requirements

PRIMARY DUTIES:

Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:

o Static transfer switches

o Power distribution equipment

o Remote power panels

· Provide customer support while on site and via email and phone

· Maintain timely and detailed service records in the LayerZero system

· Provide emergency responses for critical incidents

· Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

EXPERIENCE, SKILLS & EDUCATION:

· Service experience with electric power systems – Required.

· Electrical and electronic troubleshooting skills – Required.

· Ability to read diagrams and schematics – Required.

· Familiarity with programming printed circuit boards via PC based programs – Required.

· Safety awareness and electrical PPE knowledge – Required.

· Associate degree in electrical field – Preferred. 

· Electronics or electrical training from military service – Preferred.

· Clean driving record – Required.

· US Citizenship or C1 Permanent Resident Alien status - Required. 

WORK LOCATION:

· Training to be conducted at LayerZero Headquarters in Aurora, Ohio. 

· Field service work is performed at customer sites through the US and Canada. Travel is required.

· At times, weekend or possibly holiday work will be required. 

COMPENSATION & BENEFITS PACKAGE:

· Salary non-exempt status. 

· Group health, vision and dental benefits. 

· Competitive 401k match; generous paid time off; simplified travel expense processing 

LayerZero Power Systems, Inc., is an equal opportunity employer.