Hybrid Customer Service Representative at ibex

Overview

Jumpstart Your Career in Customer Support!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role

As a Customer Support Representative, you’ll be the go-to person for customers calling about their utility services. From billing and payments to starting or stopping service at a new home, you’ll provide clear, compassionate, and helpful answers—making each interaction smooth and stress-free.

Responsibilities

What You’ll Do

• Provide exceptional support to residential utility customers
• Build authentic relationships and help members feel heard and supported
• Help with billing questions, payments, and account updates
• Support service requests like starting, stopping, or transferring utility service
• Educate customers on self-service tools
• Troubleshoot basic issues and schedule technician visits when needed
• Follow a set call flow to ensure a consistent, quality experience
• Close support tickets efficiently and ensure customer satisfaction
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude—even on tough days

Qualifications

What You’ll Bring

• A heart for helping others and a calm, patient approach
• Great communication skills—you know how to make someone feel heard
• Comfortable with multitasking in a fast-paced environment
• Comfort learning new tools and explaining things clearly
• At least 6 months of customer service experience (retail, phone, or face-to-face)
• Typing speed of 25+ WPM
• A flexible, team-first mindset

Must-Haves

• 18+ years old
• High school diploma or equivalent
• Full-time availability (8-hour shifts, 40 hrs/week)