Hybrid Home Care Coordinator at KPH Healthcare Services
KPH Healthcare Services · Hoffman Estates, United States Of America · Hybrid
- Junior
- Office in Hoffman Estates
Job Summary: Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources.
Responsibilities:Job Duties:
- Maintains schedule for services requested and provided to agency clients.
- Assures that cases are filled within established time
- Completes documentation per Agency
- Provides appropriate notification of schedule to employee, client, family, case manager, and others as
- Monitors overtime and mileage records of
- Responds to emergency calls and arranges schedule
- Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client
- Assigns Agency staff to clients. Sends out care plan and follows up on service
- Assures employees receive complete and accurate directions and information about client needs.
- Reports any scheduling changes and/or client concerns to Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
- Participates in the evaluation and performance review of field staff including discipline and
- Verifies time records with
- Follows up with employee on scheduling problems encountered by the on-call
- Participates in determining hiring
- Minimizes substitution of employees and maximizes permanent
- Maintains adequate numbers of available on-call
- Notifies Supervisor/Human Resource Department of staff
- Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
- Maintains confidentiality in all aspects of the
- Respects the confidentiality of information in client and employee
- Shares information in accordance with Agency
- Protects documents in a manner that prevents unauthorized
- Performs job in compliance with Agency policies and procedures as well as community and professional
- Assures compliance with applicable state, federal, CHAP, and Joint Commission
- Attends meetings and educational programs as
- Accepts responsibility for personal and professional
- Participates in the Agency’s ongoing quality improvement
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Attendance Requirements:
- Must be able to work nights and weekends as required
- Must be available, and on-time for scheduled work shifts
Educational Requirements:
- High school graduate; advanced education
Experience:
- Current staffing experience, preferably staffing for a temporary Agency or in-home
- Knowledge of medical terminology or a general medical background
Credential/Licensure Required:
- Licensed driver with automobile insured in accordance with state and/or Agency requirement sand in good repair. Good driving
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Job Skill Requirements:
- Demonstrates strong verbal, written and interpersonal communication skills.
- Computer literate or willing to be trained on a personal
- Speaks, reads, writes, and comprehends
- Demonstrates time management, organizational skills, and ability to function with minimal
Behavioral Traits Required:
- Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
- Initiative: Must work within supervision guidelines and assume additional responsibilities
- Flexibility: Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
- Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
- Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
- Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
- Safety: Must take care of equipment and employ good safety habits
- Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams