Hybrid Customer Service Rep at Tyler Technologies

Description

Responsibilities 

• As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries. 
• Identify and assess customers’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provide accurate, valid, and complete information by using the right methods/tools. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts, and file documents. 
• Follow communication procedures, guidelines, and policies. 

Qualifications

• Customer support experience is preferred but not required 
• Strong phone contact handling skills and active listening 
• Familiarity with CRM systems is preferred but not required 
• Excellent communication and presentation skills 
• Ability to multitask, prioritize, and manage time effectively 
• Bilingual - Spanish speaking