Hybrid Accommodation Lead at Thorpe Park Resort
Thorpe Park Resort · Chertsey, United Kingdom · Hybrid
- Office in Chertsey
Accommodation Lead
Location: Thorpe Park
Hours: part time, weekends & holidays
Contract Type: Seasonal, until November 2025
In this role, you will be responsible for checking guests in & out of the Cabins, serving guests in the Thorpe Shark Supplies Shop, ensuring that standard are kept to a high level throughout the Cabins and ensure the Cabins hit there KPI daily sample size targets.
Responsibilities
• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or major issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins
• Completing any required people management tasks for your direct reports
• Effectively communicating with all Hotel Stakeholders regarding anything that could affect the guest experience and operation
Qualifications & Experience:
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!
Benefits:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
