Hybrid Guest Services at HYLAND HILLS PARKS & RECREATION

Description

Guest Services (FITNESS/HHSC) 

General Summary 

Are you a highly motivated, independent, and outgoing individual who thrives in social environments and draws energy from working with others? Join our dynamic team at Hyland Hills, where we serve all age groups through a variety of recreation and wellness programs. At Hyland Hills Fitness Center and the Hyland Hills Sports Center (HHSC), we’re passionate about delivering exceptional customer service in our state-of-the-art facilities. Above all, we prioritize what matters most – the PEOPLE we serve. We’d love to hear from YOU!

Job Details: 

1. Pay: $17.00 (Pay will be determined based on qualifications and relevant experience.)

2. Job Type: Part-time, 15-28 hours. 

3. Shift and Schedule: schedule varies by location - Hyland Sports Center and Fitness Center; ability to work evenings, weekends, and occasional holidays.

Essential Duties and Responsibilities: 

1. Know and represent Hyland Hills Park & Recreation District and Core Values 

2. Delivers a high level of customer service to guests with a positive attitude using courteous, patient and assertive language. 

3. Ability to execute proper cash handling procedures and register guests for activities, rentals, and reservations over the phone and assist with online registration as needed. 

4. Proper utilization of RecTrac, which involves processing payments for POS and memberships, processing rentals/reservations, and processing activity registrations.  

5. Responds to emergency situations relating to incidents and accidents at facilities when needed. 

6. Properly complete incident report documentation and follow proper procedures to notify management of medical and behavioral incidents. 

7. Ensure proper sanitation and cleanliness of the facilities through completion of daily cleaning logs, which includes front desk, entry areas, lobby, fitness equipment, and multi-purpose rooms. 

8. Willingness to work at both facilities (Hyland Hills Fitness Center and Hyland Hills Sports Center) 

9. May serve as a manager on duty when supervisors are not available during evenings, weekends and holidays, which includes making sound decisions and working independently.  

10. Performs facility walkthroughs, including set up and tear down of multi-purpose room equipment, gymnasium equipment and fitness equipment. 

11. Assists recreation coordinators with program tasks and operational support.

12. Performs other duties as necessary.

Knowledge, Skills, and Abilities Required: 

1. Knowledge of POS systems (such as RecTrac or similar platforms) with the ability to efficiently operate and troubleshoot them as needed.

2.  Knowledge of basic cash handling procedures and the ability to perform accurate financial transactions, ensuring accountability and accuracy.

3. Strong customer service abilities and effective communication skills, and demonstrated leadership capabilities to guide and support team members.

4. Excellent customer service skills, clear communication abilities, and a proven track record of leadership and team management.

5. Highly organized with attention to detail and the ability to manage multiple tasks efficiently in a fast-paced environment.

6. Ability to demonstrate reliability and punctuality, ensuring timely arrival and readiness to perform duties for all scheduled shifts.

7. Ability to stand or sit for extended periods, maintaining focus and energy throughout the duration of shifts.

8. Ability to obtain CPR, AED, and First Aid certifications within 90 days of hire.

Working Environment/Physical Activities: 

1. Work is performed in an indoor environment, with various physical tasks throughout the day.

2. May occasionally require lifting supplies or gym equipment weighing up to 50 lbs or more during daily duties. 

Education/Experience: 

1. Basic computer education, with the ability to quickly learn and operate software systems related to daily tasks.

2. Prior customer service experience highly desired but not required. 

3. CPR, AED, and First Aid certified or willingness to obtain within 90 days of hire. 

   This job description may be amended from time to time and is established by Hyland Hills Park & Recreation District. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to outline the basic requirements, duties, and general responsibilities of the position.  This position is "at will", which means the District may terminate the employment relationship at any time and for any or no reason, subject only to the requirements of Federal and State law.  Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason. In addition, all finalists selected for employment with Hyland Hills Parks & Recreation District must undergo a thorough criminal background check. 

Qualifications