Hybrid Area Manager at ALFRED GROUP

Description

JOB TITLE: Area Manager

LOCATION: Los Angeles Area & HQ

REPORTS TO: VP, Operations

FLSA STATUS: Exempt, Full Time

WAGE: $85-90k + Bonus Potential

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage. 

SUMMARY OF JOB

As the Area Manager, you will be responsible for overseeing specific Alfred locations and their overall success. The Area Manager is an exceptional hospitality leader that exemplifies strong communication skills and lives and breathes the Alfred brand. You will partner with your Cafe Managers to  ensure consistency with guest service, menu, drink/food quality, and cleanliness. You are an influential leader that understands how to strategically operate a cafe within Alfred standards. Your expertise and passion for customer service, developing all star employees, high quality food and drink, and cleanliness will lead each location under your supervision to continued success. 

RESPONSIBILITIES

Store Performance and Optimization

• Maximize profitability: Drive exceptional financial performance through strategic sales growth, cost control, and efficient operations.
• Ensure operational excellence: Guarantee cafes consistently meet or exceed targets for profitability, customer satisfaction (CQA score), and accurate cash handling.
• Implement best practices: Champion the rollout of new procedures and training programs. Utilize weekly snapshots and cafe visits to identify and resolve operational issues.
• Cultivate a professional environment: Oversee employee discipline, ensure adherence to company policies, and advocate for effective scheduling practices.
• Streamline financial management: Manage inventory, wastage, and accounting procedures efficiently across all cafes in the district.
• Ensure operational compliance across all cafe locations, upholding stringent food and health standards, maintaining facility cleanliness, and managing pest control services.
• Prompt reporting of any and all workplace complaints, incidents, and HR concerns. 
• Monitor and enforce team adherence to meal and rest break policies, and manage employee hours in line with established employment status guidelines.

Team Leadership and Development

• Empower your team: Coach and develop Cafe Managers and team members through ongoing evaluation, collaborative meetings, and personalized mentorship.
• Build strong connections: Foster positive relationships with cafe staff by providing support during peak periods, covering shifts when needed, and serving as the primary point of contact for Cafe Managers on leave.
• Invest in the future: Actively participate in recruitment, onboarding, and development programs for future cafe leaders.
• Ensure administrative accuracy: Collaborate with cafe teams to maintain accurate payroll records, incident reports, and team schedules.
• Adhere to all policies and procedures outlined in Company’s employee handbook.
• Any other tasks that may be assigned to meet company goals.

Customer Experience Champion

• Cultivate a thriving atmosphere: Foster a positive, inclusive, and rewarding work environment that translates into exceptional customer service.
• Resolve complex issues: Partner with Cafe Managers to effectively resolve complex customer service issues, ensuring guest satisfaction.

Community Engagement and Marketing Partner

• Drive community outreach: Collaborate with the Marketing team to execute community outreach initiatives such as coffee box deliveries to neighboring businesses.

Qualifications

• 5+ years of management experience in a retail or food and beverage environment.
• Multi-unit experience preferred. 
• Extensive knowledge of the Alfred brand and overall cafe quality standards is desired.
• Personal passion for coffee, tea, food, and guest service.
• Strong verbal and written communication skills.
• Proven track record of leading a cafe to operational success.
• Proven track record of leading a cafe to financial success.
• Works full-time schedule and expected to work overtime, as needed, to perform duties and responsibilities of your District. 
• Reliable form of transportation and valid driver’s license.
• Must have excellent verbal and written communication skills.
• Arrive to work with a positive, can-do attitude.
• Lead by example as an Alfred leader.
• Writing proficient and knowledge of email etiquette.
• Proactively follow up on unfinished projects and tie up any loose ends.
• Remain responsive through Slack, email, text, and phone call.
• Ability to function successfully in high-paced environment and pivot as needed to meet business needs.

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, talk and hear.
• Ability to lift up to 20 pounds, as needed. 
• Ability to hear and communicate effectively in English.
• Good vision, including the ability to see details at close range.
• Flexibility to bend and squat as necessary to perform tasks.
• Ability to stand for extended periods and work in a fast-paced environment.
• Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
• Ability to speak clearly and project your voice to effectively communicate with customers and team members. 
• Ability to drive regularly to various cafe locations. 

WHAT YOU’LL GET

• Wage: $85-90k yearly
• Annual bonuses if targets achieved (Up to $14,000)*
• Medical, Dental, & Vision insurance packages 
• 401k plan 
• Paid time off 
• Employee discounts
• Free coffee 
• Performance reviews  
• Open Path Collective - Therapy Reimbursement
• Employee Assistance Program

EQUAL OPPORTUNITY EMPLOYER

At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.