Hybrid Assistant Retail Manager at Creative Dining Services

Creative Dining Services at Northwood University is looking for a Full-Time Assistant Retail Manager.

Overview

The Assistant Retail Manager supports the Retail Manager in overseeing the retail dining services operations, working to ensure that the expectations of the client and Retail Manager are met and/or exceeded, while responding to market trends and customer demands, producing desired outcomes in a fiscally responsible manner. Works professionally and cooperatively as a valued member of the dining services management team, assisting with any aspect of the dining services program necessary.  This position will be assigned a retail location Home Base and will provide support to other retail locations, on campus, as needed.

Essential Functions/Responsibilities

• Assists in training and managing retail staff.
• Participates in hiring, scheduling, time keeping, performance appraisals, and disciplinary actions of retail staff.
• Under the direction of the Retail Manager, supervises and coordinates all retail sales activities in all operations.
• With the assistance of the Retail Manager, assists in making retail food and supplies purchases, controlling inventory in a fiscally responsible manner.
• With the assistance of the Chef/Production Manager, assists with the development and implementation of the retail menu; costing and pricing the menu appropriately.
• Assists in estimating and forecasting food consumption in the retail operation, monitoring production volumes, and adjusting future production as needed; and assists in maintaining budgetary controls.
• Assists in the maintenance of an organized system of comprehensive retail record keeping.
• Maintains established food presentation standards.
• Assists in the plans for and implementation of corporate retail marketing initiatives, maintaining complete records of special events and pace changers in the retail operation, and assists in providing marketing summaries to the CDS home office upon completion.
• Ensures that all retail equipment works and is maintained properly, servery and office are organized.
• Ensures the servery and retail production area are always safe and sanitary; C.L.E.A.N.Works! program is followed.
• Maintains good public relations with all customers, clients, staff, vendors, and the community; achieves high levels of customer and client satisfaction.
• Assists in continuing analysis of retail operation, recommending any operational changes necessary to the Retail Manager.
• Assists with transporting goods from one retail location to another.

Physical Demands/Work Environment

The position involves working in an office environment operating standard office equipment and technology along with physical work in a commercial kitchen environment. Responsibilities include moving inventory, product, carts, tables, etc. as well as using kitchen utensils and commercial kitchen equipment. Must be able to lift and carry 40 lbs.  Environment may include hot, humid, or cold temperatures. May require extended working hours at times and weekend hours on occasion.

Education – Skills - Expectations

• High school diploma or equivalent required; Bachelor’s degree preferred
• Retail sales experience
• 2 years of Supervisory experience
• 5 years of Food Service Experience
• ServSafe Certification
• Valid Driver’s License

We Offer Full-Time Employees:

• Competitive pay and bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with a company match
• Paid time off
• Free Gym Access
• Free Meals
• Up to 75% tuition assistance for employees and their spouses/children at Lovely Northwood University!!!  Quarterly Bonus Program for Full-Time Hourly Employees!!!
• And much, much more!

About Creative Dining Services

Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers, and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!