Hybrid Customer Service Representative at McCrea Heating and Air Services

Are you passionate about providing exceptional customer service and looking to join a company that values your skills and fosters growth? McCrea Heating and Air Services is hiring a Customer Service Representative to be the friendly and knowledgeable voice our customers rely on. We're a family-owned business that invests in our people and creates opportunities for career advancement. If you thrive in a fast-paced, team-oriented environment, we want to hear from you!

Key Responsibilities:

• Customer Interaction: Respond to incoming calls, emails, and service requests with professionalism and efficiency.
• Scheduling: Arrange service appointments, sales consultations, and inspections, providing detailed cost and service information.
• Promotions: Educate customers about Service Agreements, membership benefits, and current specials.
• Follow-Ups: Make outbound calls for scheduling, renewals, confirmations, and more.
• Data Management: Maintain accurate customer records, process orders, and track service details.
• Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction.
• Support: Assist with product inquiries, distribute customer communications, and manage seasonal reminders and surveys.

Required Skills and Qualifications:

• Education and Experience: High school diploma or equivalent with at least two years of customer service experience preferred.
• Communication Skills: Strong ability to interact professionally with customers, vendors, staff, and the general public.
• Technical Proficiency: Skilled in Microsoft Word, Excel, and Service Titan or similar CRM software; basic mathematical skills.
• Organizational Abilities: Detail-oriented, organized, and capable of multitasking in a fast-paced environment while working under pressure.
• Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.
• Industry Knowledge (Preferred): Familiarity with home maintenance products and services is advantageous.