Hybrid Bilingual Service Advisor (Spanish-Speaking) at Kunes Auto

Description

Shift your career into high gear!
Kunes Auto Group, an award-winning, family-owned dealership network with locations across Wisconsin, Illinois, and Iowa, is hiring Bilingual (English/Spanish) Service Advisors to join our growing team. If you’re passionate about cars, thrive in a fast-paced environment, and love delivering exceptional customer service, we want to hear from you!

What You’ll Do as a Bilingual Service Advisor:

• Be the Face of Service: Greet customers warmly, listen to concerns, and guide them through their service needs in both English and Spanish.
• Consult & Recommend: Clearly explain vehicle maintenance and repair recommendations to customers, building trust and ensuring understanding.
• Write Repair Orders: Accurately translate customer concerns into work orders for the service technicians.
• Keep Clients Informed: Maintain open, proactive communication throughout the repair process—updates, timelines, and follow-ups.
• Deliver Quality: Ensure all work meets Kunes’ high standards of safety, quality, and performance.
• Build Relationships: Encourage repeat business by fostering loyalty and creating a positive service experience.
• Support CSI Goals: Address customer issues quickly to maintain high Customer Satisfaction Index (CSI) scores.

Requirements

What You Bring:

• Bilingual (Spanish/English) required – able to communicate clearly with Spanish-speaking customers.
• Previous experience as a Service Advisor, Customer Service Representative, or in the automotive service industry preferred.
• Strong understanding of automotive systems, repairs, and service workflows a plus.
• Comfortable using dealership management systems and other standard software tools.
• Excellent communication skills – verbal, written, and interpersonal.
• Great multitasker with strong organizational and problem-solving abilities.
• Valid driver's license and clean driving record required.
• High school diploma or GED; technical training or certifications a bonus.

Why Work for Kunes Auto Group?

• Join an award-winning dealership that values your contribution.
• Clear paths for career growth and internal promotion.
• Family-owned and operated with a supportive, inclusive team culture.
• Training programs to expand your skills and boost your earning potential.
• Stability and reputation: We’re a trusted name in the automotive industry.

Benefits:

• Daily Pay: Access your earnings when you need them.
• Health, Dental & Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Employee Discounts on vehicles and services

If you’re a bilingual, service-minded professional with a passion for cars and customer care, this is your opportunity to accelerate your career.
Apply today and join the Kunes Auto Group!