- Junior
- Office in Bangalore
%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan lang=%22EN-US%22 style=%22mso-ansi-language: EN-US;%22%3ERole Overview%3C/span%3E%3C/b%3E%3Cspan lang=%22EN-US%22 style=%22mso-ansi-language: EN-US;%22%3E: Provides technical assistance, troubleshoots issues, and resolves customer inquiries to ensure smooth operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan lang=%22EN-US%22 style=%22mso-ansi-language: EN-US;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-US%22 style=%22mso-ansi-language: EN-US;%22%3EKey Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Col style=%22margin-top: 0cm;%22 start=%221%22 type=%221%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3EIssue Resolution and Troubleshooting:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3EUser Assistance and Training:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3ESystem Monitoring and Maintenance:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3EDocumentation and Knowledge Management:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3EData Management and Reporting:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3ECollaboration and Communication:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3EContinuous Improvement:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0cm; margin-top: 0cm; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0cm; mso-add-space: auto; line-height: 115%; mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3ECompliance and Security:%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data%3C/span%3E%3Cspan style=%22font-size: 8.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; color: #595959; mso-font-kerning: 12.0pt; mso-fareast-language: EN-IN;%22%3E.%3C/span%3E%3Cspan style=%22font-size: 8.0pt; mso-bidi-font-size: 12.0pt; line-height: 115%; font-family: %27Times New Roman%27,serif; mso-fareast-font-family: %27Times New Roman%27; mso-fareast-language: EN-IN;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ol%3E%0A%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3ESkills %26amp; Attributes:%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/p%3E%0A%3Col style=%22margin-top: 0cm;%22 start=%221%22 type=%221%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3ETechnical proficiency:%3C/b%3E Understanding of relevant technologies, systems, and applications.%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3EProblem-solving:%3C/b%3E Ability to analyze issues, troubleshoot, and provide effective solutions.%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3ECustomer service:%3C/b%3E Strong communication and interpersonal skills to assist users and address inquiries.%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3ETicketing systems:%3C/b%3E Proficiency in using ticketing systems to manage and track support requests.%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3EProduct knowledge:%3C/b%3E In-depth understanding of the products or services being supported.%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;%22%3E%3Cb%3ETime management:%3C/b%3E Efficiently prioritize and manage tasks to meet service level agreements (SLAs).%3Cb%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/li%3E%0A%3C/ol%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-left: 54.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo2;%22%3E%3Cb%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E
Qualifications
1. Level of educational attainment: Bachelor’s Degree
2. Previous work experience: · 2 to 4 years’ experience in the Learning domain. Cornerstone admin LMS certification
3. Knowledge of effective learning and development methods
4. Proficient in MS Office and Learning management system
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