- Junior
- Office in Dewas
Job Summary:
On-Site Role
The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.
Key Responsibilities:
- Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
- Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
- Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
- Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
- Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
- Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
- Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
- Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
- Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
- Participate in technical training programs aligned with role requirements.
Responsibilities
Core Competencies:
- Communicates Effectively – Delivers clear, concise information to various audiences.
- Customer Focus – Builds strong customer relationships and delivers tailored solutions.
- Develops Talent – Supports development goals of colleagues and service partners.
- Manages Complexity – Solves problems using sound judgment and information analysis.
- Self-Development – Proactively seeks growth opportunities and technical development.
- Health and Safety Fundamentals – Models safe practices to contribute to a hazard-free workplace.
- Values Differences – Appreciates diverse backgrounds, perspectives, and experiences.
Technical Competencies:
- Diagnostics Application – Applies guided workflows and diagnostic tools to isolate and repair faults.
- Electronic Service Tool Application – Uses software and hardware tools to service or troubleshoot equipment.
- Engine Systems Interactions – Analyzes interdependent engine systems for accurate fault resolution.
- Product Repair and Maintenance – Performs disassembly, repair, and reassembly of mechanical and electrical systems.
- Service Documentation – Accurately captures service actions, parts used, and diagnostics performed.
- Technical Escalation – Uses systems and expert support to resolve complex service issues.
Education, Licenses, and Certifications:
- Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution.
- Apprentice Certified Power Generation or Engine Technician (Preferred).
- Relevant electrical certification (Optional).
- Valid local driving license (Mandatory).
- Additional licensing may be required based on local regulations and export control compliance.
Qualifications
Skills and Experience:
- Basic to intermediate experience in field service, preferably within engine or power generation domains.
- Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems.
- Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently.
- Prior involvement in technical training, customer service support, warranty disposition, and field failure handling.
- Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR).
- High voltage/low voltage system handling experience is an added advantage.
Additional Notes:
- This position may require travel to customer locations and occasionally extended hours based on operational needs.
- Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement.
Company
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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