Hybrid Account Services Representative at City of Bozeman

About the Department

The principal function of an employee in this classification is to provide customer service and perform a wide range of administrative and bookkeeping tasks to support the maintenance of the City’s financial records. Work is performed under the supervision of the Treasurer; however, some leeway is granted for the exercise of independent judgement and initiative. The work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisor, other City employees, and the general public. The principal duties of this class are performed in a general office environment.

Bargaining Unit: Montana Federation of Public Employees
Fair Labor Standards Act Status: Non-Exempt
Work Week: Typically Monday - Friday, 8:00am - 5:00pm

Examples of Essential Work (Illustrative Only)

• Assists customers at the front counter and over the phone with applications, permits, and licenses; including handling cash and processing payments accurately;
• Responds to patron questions with detailed knowledge of departmental operations in a professional and timely manner;
• Performs a variety of clerical duties including answering phones, drafting correspondence, and maintaining file systems;
• Reconciles and balances central cash registers daily, and prepares and submits bank deposits;
• Administers the sale of Sunset Hills Cemetery plots and maintains official records;
• Enters and maintains records of miscellaneous accounts receivables;
• Processes renewal notices for liquor and pet licenses and parking permits annually;
• Generates financial reports and other related documents at specified time intervals or as directed;
• Verifies, reconciles, and ensures accuracy of departmental deposits prior to general ledger entry;
• Assists Treasury staff with billing functions and payment processing as needed;
• Acts as a liaison between Department personnel, other City departments, and the general public; providing information and explaining policies, procedures, and methods;
• Compiles, tabulates, verifies, and summarizes financial data for budget input, preparing reports in proper accounting format for review;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Performs other duties consistent with the s of this classification.

Position Duties

• Associate’s Degree in Accounting, Business Administration, or a related field; and
• Minimum of one (1) year of customer service experience, and accounts receivable, bookkeeping, or cashiering duties; or
• Any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Minimum Qualifications

• Substantial knowledge of financial office procedures and practices;
• Substantial knowledge of cash handling and balancing procedures;
• Some knowledge of or ability to quickly learn Generally Accepted Accounting Principles (GAAP);
• Some knowledge of or ability to quickly learn Federal, State, and City statutes and ordinances;
• Some knowledge of or ability to quickly learn the functions of a local government;
• Ability to handle frequent interruptions while maintaining focus, accuracy, and professionalism;
• Ability to interpret accounting reports and records and to analyze accounting data for control and reporting purposes;
• Ability to make mathematical computations and tabulations accurately in a timely manner;
• Ability to utilize specialized accounting software programs;
• Ability to work effectively with a wide variety of people, including ones who are angry or disagreeable;     
• Ability to establish and maintain effective working relationships with assigned supervisors, elected officials, other City employees, and the general public;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to understand and follow oral and/or written policies, procedures, and instructions;
• Ability to prepare and present accurate, and reliable reports containing findings and recommendations;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks;
• Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.

Other Qualifications

• Offers for employment are conditional upon satisfactory response to appropriate post conditional offer process;