Hybrid MS Teams Telephony Analyst (Senior) at E-INFOSOL LLC

E-INFOSOL LLC is seeking a highly motivated MS Teams Telephony Analyst (Senior) to join our innovative, customer-focused team in Washington, DC. 

PID: 25-13-09J-002

Job Type

• On-site 

Summary

We are seeking a highly skilled and experienced MS Teams Telephony Analyst (Senior) to design, deploy, and manage enterprise-grade telephony solutions within Microsoft Teams. The ideal candidate will have a deep understanding of Microsoft Teams Phone System, Direct Routing, Operator Connect, Session Border Controllers (SBCs), and enterprise telephony architecture. This role will support the full lifecycle of telephony within Microsoft Teams, from strategic planning and design to implementation, optimization, and ongoing support.

Responsibilities

• Design, deploy, and manage enterprise-grade telephony solutions within Microsoft Teams.
• Lead strategic planning and design for Microsoft Teams Phone System.
• Implement, optimize, and provide ongoing support for Direct Routing and Operator Connect.
• Configure and manage Session Border Controllers (SBCs) to ensure seamless telephony integration.
• Develop and maintain enterprise telephony architecture.
• Collaborate with other IT teams to ensure telephony solutions align with business requirements.
• Troubleshoot and resolve complex telephony-related issues within Microsoft Teams.
• Generate detailed reports on telephony performance, usage, and optimization.

Requirements: 

• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph. 
• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in telephony, with specific experience in Microsoft Teams Telephony.
• Deep understanding of Microsoft Teams Phone System, Direct Routing, and Operator Connect.
• Extensive experience with Session Border Controllers (SBCs) and enterprise telephony architecture.
• Excellent problem-solving and analytical skills.
• Strong organizational and time management abilities.
   

Preferred Qualifications:

• Experience with strategic planning and design of enterprise telephony solutions.
•  Familiarity with ITIL processes and best practices.

About E-INFOSOL

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

Career Growth

“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.

Full Time Benefits

• Medical – 100% company paid for employees with dependent options
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Voluntary Life with Long-Term Care Insurance
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards:

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy

E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Website: E-INFOSOL.com