Hybrid Billing Manager - Complete Health, Rapid City, SD at Community Health Center of the Black Hills Inc

Description

Are you an experienced billing professional with a passion for leadership and process improvement? Complete Health is looking for a dedicated Billing Manager to lead our billing team and support the financial operations of our mission-driven health center in Rapid City, SD. This is a full-time, exempt position, and reports to Revenue Cycle Director. 

About the Role:

As the Billing Manager, you will oversee the daily operations of our billing department, including A/R Coordinators, Collections Agents, and Credentialing. You will play a key role in developing standardized billing procedures, monitoring claims and denials, training staff, and ensuring the accuracy and timeliness of all billing functions. This is an excellent opportunity for a detail-oriented leader who thrives in a dynamic healthcare environment and is committed to serving diverse and underserved populations.

Key Responsibilities:

• Supervise, support, and monitor KPIs with billing department staff across accounts receivable, collections, and credentialing.
• Develop and implement standardized billing procedures and training programs.
• Monitor and manage insurance denials, rebill claims, and ensure accurate electronic claim submissions.
• Educate staff on payer policy updates and best practices.
• Review and process refunds, and reconcile/post insurance payments.
• Track and manage accounts receivable to meet monthly revenue goals and deadlines.
• Serve as the billing department liaison at internal and external meetings.
• Provide exceptional customer service in resolving patient billing inquiries.
• Correspond with EMR, software vendors, etc.

 What We’re Looking For:

• Associate or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• 5+ years of relevant billing experience, including supervisory or management experience.
• Strong knowledge of billing for Medicaid, Medicare, private insurance, workers’ comp, and motor vehicle claims.
• Experience with electronic health record systems (AthenaOne preferred).
• Excellent communication, leadership, and problem-solving skills.
• A commitment to confidentiality, HIPAA compliance, and the mission of Complete Health.

 Why Join Complete Health?

We are a community-focused health center dedicated to providing quality, accessible care to all – including underserved, low-income, and minority populations. Our team is collaborative, compassionate, and committed to excellence in healthcare delivery. As a member of our leadership team, you will make a meaningful impact on the health and well-being of the Rapid City community.

Requirements