Hybrid Client Service Representative at Innovetive Petcare
Innovetive Petcare · Whitsett, United States Of America · Hybrid
- Office in Whitsett
Stoney Creek Pet Lodge and Rehab Center – North Carolina
Are you passionate about animals and love helping people? Join the team at Stoney Creek Pet Lodge and Rehab Center, where we combine high-quality pet care with a welcoming, customer-focused experience.
We’re seeking a friendly, detail-oriented Client Service Representative (CSR) to be the smiling face that welcomes pets and their people to our facility. From check-in to check-out, you’ll play a key role in delivering a positive experience for our clients—both two- and four-legged!
Some of the responsibilities you will own in this role:
- Greet clients and pets with warmth and professionalism
- Answer phones, schedule appointments, and manage client communications
- Maintain accurate records and ensure smooth front-desk operations
- Process payments and provide information on services and policies
- Collaborate with pet care and rehab staff to ensure client needs are met
Preferred Qualifications
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced environment
- Positive, team-oriented attitude
- Previous experience in a veterinary or animal care setting is a plus, but not required
- Comfort working with both clients and animals
Benefits
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
