
Hybrid Customer Success Specialist (Bike Expert), Los Angeles at Upway
Upway · Los Angeles, United States Of America · Hybrid
- Junior
- Office in Los Angeles
Key Responsibilities
- Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike.
- Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
- Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
- Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills
- Comfortability with technology
- An empathetic and enthusiastic personality
- Autonomy and ability to work in a fast-paced environment
- Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
- Adaptability: you can find creative solutions for customers in ambiguous circumstances
- Interests in sustainability, mobility, and technology
- Experience in customer support
Benefits
- You’ll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid company holidays and time off
- Competitive 401K Plan with matching