Hybrid Hotel Front Desk Ambassador at Graton Resort & Casino

Responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Ambassadors are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. This position works closely with the Housekeeping department to ensure rooms are clean prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.

Essential Functions:
1. Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Perform all check-in functions according to hotel policies and procedures, including, but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
3. Perform all check-out functions according to hotel policies and procedures, including, but not limited to accepting payment by check, charge, cash and direct bill payments.
4. Accept, sort, and distribute all messages, packages, and mail for guests.
5. Produce, generate and distribute all required reports, including, but not limited to room reports, bucket checks and VIP reports.
6. Produce keys for guests in accordance with security and system procedures.
7. Post charges to guests' accounts and perform other cashier functions, including, but not limited to exchanging currency.
8. Maintain complete knowledge of all resort features and services.
9. Maintain complete knowledge of all restaurants (menu/price/dress code).
10. Maintain complete knowledge of all local events, attractions, and holiday schedules.
11. Maintain all Business Center criteria.