Hybrid Receptionist at Retirement Housing Foundation

About the Role

MacArthur Park Towers, a senior housing community managed by Retirement Housing Foundation (RHF), is seeking a friendly, organized, and customer-service-oriented Receptionist. This front desk professional plays a key role in ensuring smooth day-to-day operations by serving as the first point of contact for residents, visitors, vendors, and staff. If you thrive in a fast-paced environment, enjoy helping others, and can juggle multiple responsibilities with a smile, we encourage you to apply.

Key Responsibilities

Front Desk & Customer Service

• Greet and assist residents, visitors, and vendors in a courteous and professional manner
• Answer and direct incoming phone calls promptly and accurately
• Provide excellent customer service and maintain a warm, welcoming atmosphere at all times

 Administrative Support

• Manage general office duties: copying, mailing, faxing, scanning, and filing
• Assist with the preparation of Annual Recertification packets
• Create and post memos, notices, and rent receipts for resident distribution
• Maintain and update resident databases in Excel and RealPage OneSite
• Order and manage office supplies; keep the supply area neat and organized
• Submit and track Reasonable Accommodation Requests and maintain a detailed log
• Assign and manage Fob keys for residents, maintaining accurate tracking logs

 Maintenance Coordination

• Create daily service requests in OneSite and assign to maintenance team
• Track and close out service requests once resolved
• Schedule vendors (elevator, pest control, etc.) as needed
• Monitor building alarms and respond in coordination with the Building Manager

 Resident Engagement & Events

• Help residents sign up for Active Building online rent payment portal
• Update resident bulletin boards monthly with current information and events
• Assist in setting up for monthly resident Town Hall meetings:
• Prepare coffee, microphone, raffle tickets, and prizes

Security Support

• Monitor security cameras, parking lot, and ensure unauthorized vehicles are reported
• Listen for fire alarms or emergency pull cords and respond quickly with on-site staff

Physical Requirements:

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.

Qualifications

Required:

• High school diploma or equivalent
• Proficient in Microsoft Word and Excel
• Fluent in English (spoken and written)
• Excellent interpersonal skills — must be friendly, patient, and professional
• Ability to multitask and stay calm under pressure in a fast-paced environment
• Strong organizational skills with keen attention to detail

Preferred:

• Bilingual in Spanish or Korean
• Previous office or receptionist experience in a residential or property management setting

Work Schedule & Compensation

• Full-Time: 40 hours per week
• Regular weekday schedule with occasional flexibility for special events

Note: This job description is intended to provide an accurate reflection of the job's responsibilities and requirements but may be modified as needed by management.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $17.87- $17.87 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.