Hybrid Guest Services Representative Part-Time at San Diego Convention Center

Hourly Compensation: $22.36 per hour 

How We’ll Take Care of You: 

• Retirement Plans: 403(b) and 457  
• Money Purchase Pension Plan (Paid in full by SDCC) 
• Accrued Paid Time Off (PTO) 
• Employee Assistance Plan (Paid in full by SDCC) 
• Employee-Exclusive Discounts (discounts to 250+ retailers through Fun Express & Corporate Shopping) 
• Free onsite employee dining during shift at our Tides Cafe 
• Union employees should refer to their Collective Bargaining Agreement (CBA) for additional details (if applicable) 

About The Role: 

 The Guest Services Representative is responsible for welcoming and directing guests within the San Diego Convention Center. This position requires a high level of public interaction skills with emphasis on public speaking.  Interacts face to face while assisting attendees, guests, and clients with general questions ranging from onsite events to local attractions.  

This is a Union position with the Teamsters. 

Shifts: 

• 2nd Shift: 1:00pm – 10:30pm  
• 3rd Shift: 5:00pm – 2:00pm 

This role is event driven; hours will vary based on the specific event needs. 

Compensation:  

• $22.36 per hour (paid on a bi-weekly basis) 

What You Will Do:    

• Demonstrates knowledge of the San Diego Convention Center facility by directing guests, clients, and its employees to the appropriate locations within the SDCCC.  
• Demonstrates a high level of customer service skills; interacting with guests, clients, and employees in a professional manner making face to face contact greeting and engaging pleasantly. 
• Responsible for public interaction by being observant, listening, and asking questions relevant to the need or assistance required to determine the appropriate response and or direction. 
• Required to attend daily shift briefings to attain current and future information related to assigned duties or tasks relevant to events and activities within the SDCCC. 
• Reports or eliminates safety hazards by proactively responding to the hazard itself or alerting the appropriate parties. 
• Operates a two-way hand-held radio with an earpiece and cell phone. 
• May need to prepare written statements on incidents as requested. 
• Provides public safety services by vetting incoming persons not attending events or not doing business within the SDCCC in a professional manner. 
• Proactively addresses any issues on loitering and or trespassing by making contact, addressing, and notifying Security Services. 
• Acts as crowd manager during emergencies by handling crowd control situations as needed or directed, using hand gestures, increased vocal interaction, and assertiveness in line with the SDCCC safety and security protocol procedures in place.  
• Assists with evacuation procedures as directed by SDCCC management and or any related tasks as directed by SDCCC Management in emergencies. 
• Assists other SDCCC staff as needed during emergencies in locating and transporting AED, First Aid kits, and/or fire extinguishers. 
• Other duties may be assigned. 

May be assigned to any of the following Guest Services positions.  The post may vary by day and assignment and will need to be executed according to departmental standard operational procedures.   

• Door Person: Greets and engages guests, clients, and employees upon entering/or departing the facility.  Directs guests, clients, and employees to appropriate locations by opening doors, monitors credentials, interacts and answers questions; monitors escalators and elevators as needed. 
• Lobby Director: Greets guests, clients, and employees upon entering the lobby space, engages, and becomes available to assist as needed, monitors glass doors, and grey doors to exhibit halls during event move-in and move-out or exhibit activity. 
• Breaker: Relieves other Guest Services Representatives from their post for breaks performing their duties; maintains organized records of break times. 
• Escalator Monitor: Monitors escalators for safe usage by guests, clients, and employees.  Follows proper starting and stopping procedures of escalators, conducts safety announcements when needed during shutdowns or emergencies.  Assists guests, as needed, when using escalators in lobby areas. 
• Usher: Welcomes and directs guests and clients safely into exhibit halls.  Observes any safety hazards, monitors for crowd control during egress/ingress times. This position will require one to be proactive to maintain crowd control. 
• Ticket Taker: Take tickets at turnstile as instructed.  Interacts with guests pleasantly and efficiently.  Complies with ticketing instructions. 
• Delivery Representative: Uses a hand truck or messenger bag to deliver delegate guides, making frequent stops to various downtown hotels and surrounding areas.  Maneuvers throughout the downtown area to deliver welcome signs. 
• Coat Check Attendant: Checks in and retrieves guest coats, luggage, garment bags, strollers, bikes and/or luggage carts, etc. by tagging and organizing all the materials and personal belongings.  Responsible for cash handling, making a change when necessary and multi-tasking as needed.  
• Freight Elevator Monitor: Monitors elevators for safe usage by employees, exhibitors, and Decorator companies. Follows proper safety procedures while the elevator is in operation. Responsible for calling Supervisor on duty during emergencies or operational breakdown.   
• Fire Watch: Monitors assigned areas as directed by the Supervisor for any signs of fire, smoke, or potential hazards that could lead to a fire.  Responsible for reporting the status of the assigned area on an hourly basis. 
• Fuel and Battery Checker: Monitors the fuel levels and battery cables of vehicles entering the SDCCC as part of an exhibitor as directed by the Supervisor.  Responsible for verifying and recording the correct information and submitting the documentation to the Supervisor. 

What You Will Need: 

• High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Previous experience in large public assembly facilities is highly desirable.  Courses in criminal justice or security training by a recognized academy, school, or organization desirable.  
• First Aid / CPR training preferred.  
• Customer/guest services skills. Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations.    
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.  
• Availability to work first, second, or third shifts including weekends and holidays.    
• Ability to arrive at work on time to provide prompt assistance to attendees and guests.   
• Working knowledge of computers.    
• Ability to work independently with little direction.   
• Bilingual a plus.