Hybrid Hotel Night Auditor at Westlake Village Inn

Description

Join our team at the Westlake Village Inn & Spa! The Hotel Night Auditor is responsible for overseeing hotel operations during the overnight shift. This role collaborates with team members across all departments to ensure service standards are met and guest satisfaction is maximized.

General Responsibilities:

• Manage all activities at the Front Desk during the overnight shift. Ensure communications and follow-up with day shift on any problems, guest requests or special requirements.
• Handle all guest relocations according to Hotel policy.
• Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
• Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person or via telephone.
• Coordinate arrivals, departures and billing requirements.
• Assure that all financial and credit procedures are followed. Follow up on credit issues. Review all paid outs and rebates and direct bill accounts. Check day shift work to ensure that all transactions are reconciled with proper approvals.
• Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.
• Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room. Check guests out of the hotel, ascertain guest’s satisfaction, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.
• Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests.

Requirements

Desired Skills and Experiences:

• Minimum one-year experience as a night auditor (Preferred)
• Excellent communication skills using the English language.
• Friendly, outgoing personality.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Able to sit and stand walk, hear and talk for long periods of time
• Must be manually dexterous and able to use hands, fingers, and arms for extended periods of time
• Ability to move freely inside and outside of the facility to assist guests as necessary.
• Able to lift can carry up to 25 pounds