Hybrid Transportation DMV Regional Office Manager - Randolph County at West Virginia Department of Transportation (WV)

About the Department

Under administrative direction, the Transportation DMV Regional Office Manager manages a Division of Motor Vehicles (DMV) Regional Office, including its operation, policies, work processes, and application and interpretation of laws, regulations, and division procedures. Plans and organizes work procedures, directing the procedures, development, and evaluation of employees. Responsible for the administrative oversight of funds and inventory. Performs other related duties as required.

Pay Grade 17
T0500E

Position Duties

• Plan, direct, oversee, and coordinate staff activities, such as hiring, training, approving leave, work schedules, and evaluating performance in a DMV Regional Office.
• Prepares and presents oral and written reports, audits financial and inventory transactions.
• Interprets and applies departmental policies and regulations for employees and others in the state government.
• Supervises the monitoring of the Regional Office activities to determine compliance with state and federal regulations, policies, and work standards.  
• Compiles and analyzes data for reporting purposes.
• Recommends selection of staff (as part of the interview process).
• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.
• Administer various types of knowledge/skills tests for driver’s license issuance.  
• Reviews customer documentation as required to ensure that all information is complete and accurate.
• Responsible for reconciliation of daily funds and inventory, to include conducting voids.  
• Deals with unusual or hostile situations, in addition to complex driver, registration of titling issues, and resolving customer issues.
• Conducts corrective/disciplinary actions as required or directed
• Travel may be required; therefore, a valid driver's license is required.

Minimum Qualifications

•  Knowledge of federal guidelines, motor vehicle law, rules, and regulations
•  Knowledge of the mission, programs, and organization of the agency
•  Ability to plan, organize, coordinate, and evaluate the work activities of subordinates
•  Ability to interpret rules and regulations
•  Ability to develop policies and procedures
•  Must possess excellent communication and presentation skills
•  Ability to multitask in a fast-paced work environment
•  Ability to establish and maintain effective working relationships 
•  Knowledge of computer skills is required
•  Must possess a strong customer service focus

Other Qualifications

REQUIRED TRAINING/EDUCATION:  

• Bachelor's degree from a regionally accredited college or university.
• Substitution:  Experience, as described below, may be substituted for the required training/education through an established formula. 

REQUIRED EXPERIENCE: 

• Six years (6) of full-time or equivalent part-time paid experience in a supervisory or administrative capacity. No substitution.

 
ADDITIONAL REQUIREMENT:   A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis.   Overtime hours may be required.
 
SPECIAL REQUIREMENTS:  All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

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