Hybrid Commercial Service Tech 2 at Commercial Tire

 Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! 

 We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.

Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge.

If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!

  POSITION OVERVIEW 

Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.   

JOB RESPONSIBILITIES 

· Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted. 

· Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues 

· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up 

· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools 

· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. 

· Tire work (retail and/or commercial, on and off site) 

· Active role in product and service sales 

· Mount and dismount, air pressure checks and repairs 

· Ensures lug nuts are tightened to the proper torque specifications 

· Demonstrate the ability to conform to CT driving requirements ( See policy on speeding, harsh driving)  

· All other duties as assigned.  

· Demonstrates proven ability to take after hours calls in an effective and efficient manner.  

· Proficient in the larger truck and the equipment needed on the larger trucks.  

· Supports Company safety and operational standards and adheres to all requirements.  

· Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable) 

· Maintains equipment with the highest regard 

· Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.  

· Meets or exceeds managements productivity goals.  

· Basys (Talent not MIM) 

· How to properly scan, transfer, and return 

· Ability to look up fluid volumes for tire size 

· Operate bead breakers and transfer pumps safely 

· Demonstrate all Commercial Service Technician 1 requirements 

COMPETENCIES AND SKILLS 

· Customer Service 

· Interpersonal Savvy 

· Communication 

· Mechanical Skills 

· Self Starter 

· Computer Skills 

QUALIFICATIONS – Unless indicated otherwise, these are the knowledge, skills and/or abilities that are preferred 

· A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s 

· Insurable driving record (required) 

· High school diploma or equivalent 

· 1-2 years of tire industry related experience.  

· TIA Training for CST 

· At least 6 months as a CST 1 

· Regular attendance and punctuality is essential